AAA Auto Club Enterprises · 1 day ago
Membership Retention Agent
Coppell, TX
Full-time
Onsite
Entry Level
1+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking career-minded, service-driven professionals. The Membership Retention Agent will make outbound calls to lapsed members to renew memberships, process payments, and maintain knowledge of membership products and benefits.
Insurance
Responsibilities
Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership
Invoice memberships sold and process payments
Maintain up-to-date, working knowledge of membership products, features and benefits
Perform all other duties and responsibilities as assigned or required
Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution
Qualification
Required
High school diploma/GED required, college degree preferred
Professional communication skills required, both written and oral
Demonstrate ability to prioritize tasks and assignments required
Proficiency in Microsoft Office software, including Outlook, Word and Excel required
Preferred
1-3 years sales experience preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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