Overwatch Imaging · 10 hours ago
Technical Communications Specialist
Hood River, OR
Full-time
Onsite
Entry, Mid LevelOverwatch Imaging is an imagery intelligence technology company focused on sensor autonomy for airborne missions. They are seeking a Technical Communications Specialist to support customer adoption of their ASO software and smart sensors through training, documentation, and technical support.
AerospaceArtificial Intelligence (AI)DronesNavigationPhotography
No H1B
U.S. Citizen Only
Responsibilities
Support the development and delivery of customer training programs for Overwatch ASO software and smart sensors
Assist with preparation of training materials including slide decks, exercises, and quick-reference guides
Participate in customer training sessions (remote and on-site), helping users learn system operation, workflows, and best practices
Provide hands-on support during training flights, demos, and field deployments as needed
Author and maintain user-facing documentation such as user manuals, quick reference cards, and troubleshooting guides
Revise documentation to reflect new features, workflow changes, and customer feedback
Collaborate with product management, engineering, and subject matter experts to accurately document system behavior and capabilities
Contribute to internal knowledge bases and follow established documentation standards and processes
Provide technical support to customers during system integration, training, and operational use
Assist with troubleshooting software, sensor, and workflow issues; document findings and escalate as appropriate
Support mission planning and execution by helping customers optimize data collection and outputs
Serve as a professional, customer-facing representative of Overwatch Imaging in the field
Capture customer feedback, usability issues, and recurring questions and communicate them to product and engineering teams
Help identify gaps in documentation and training materials based on real-world customer use
Support continuous improvement of training content and documentation based on lessons learned from the field
Qualification
Required
Experience in technical training, technical writing, customer enablement, or customer support for complex technical products
Comfortable working directly with customers in operational or field environments
Experience with aviation systems, remote sensing, GIS tools, or sensor-based systems
Strong written communication skills with the ability to explain complex technical concepts clearly and concisely
Confident verbal communicator who can support training and customer interactions
Ability to troubleshoot technical issues and communicate findings effectively to internal teams
Highly organized and detail-oriented; able to manage multiple tasks and priorities
Comfortable working in a fast-paced, startup environment with evolving requirements
Collaborative team player who works effectively across engineering, product, and operations
Customer-focused with a desire to help users succeed in real-world missions
Curious, adaptable, and eager to learn new systems and workflows
Enjoys hands-on work and contributing directly to customer and product success
Preferred
Familiarity with GIS, imagery products, or photogrammetry workflows
Experience supporting customers in aviation, defense, public safety, or emergency response environments
Experience with Atlassian tools (Jira, Confluence, Service Desk)
Experience with single source authoring tools, such as Adobe RoboHelp
Familiarity with HTML and CSS, and experience using Git or other version control systems
Benefits
Growth Opportunities: Learn by doing in a true startup environment with opportunities to grow your career.
Impact Opportunity: Work on missions that matter to keep people safe and make the world better.
Team Collaboration: A fast-paced, collaborative environment with open access to leadership.
Late Start Wednesday: Dedicated focus time for deep work, training, or professional development.
Time Off: Generous PTO to support work-life balance.
Holidays: 10 company holidays.
Ownership: Equity/stock options in a growing company.
Health Benefits: Medical and dental premiums 100% covered for employees and their families, plus a pre-tax HSA.
401K: Employer matching contributions up to 4% of pay.
Travel: Position requires business travel up to ~30–40% and work in and around non-commercial aircraft.
Company
Overwatch Imaging
Overwatch Imaging designs and manufactures imaging systems with custom onboard AI software for piloted aircraft and drones.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$17.65MKey Investors
Elevate CapitalSquadra Ventures
2026-01-12Series Unknown· $0.5M
2025-07-15Series Unknown· $6M
2022-04-05Series A· $11.15M
Leadership Team
Greg Davis
Founder and CEO
Rachel McKay
Chief Operating Officer
Recent News
2025-07-31
2025-07-30
Company data provided by crunchbase