OTAVA® · 1 day ago
Customer Experience Representative
Burlington, Vermont, United States
Full-time
Onsite
Mid Level
$19/hr - $21/hr
3+ years expOTAVA® is seeking a Customer Experience Representative to join their team in Burlington, VT. The role involves providing exceptional customer service related to video, internet, and telephone services for both residential and commercial customers.
Cloud ManagementCloud SecurityCloud StorageInformation TechnologySecuritySoftware
Responsibilities
Ability to prioritize and organize effectively
Ability to utilize problem solving techniques with high end broad band equipment
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of video, broadband, and phone products and services
Knowledge of common phone etiquette and de-escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently
Adapting, learning and delivering the best customer service our industry can give
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and or up sell services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently
Qualification
Required
3 years of CATV or other relevant technical/electronic experience
High school diploma or GED equivalent
Valid driver's license
Willing to participate in NCTI certification/development courses
Ability to prioritize and organize effectively
Ability to utilize problem solving techniques with high end broad band equipment
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of video, broadband, and phone products and services
Knowledge of common phone etiquette and de-escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently
Adapting, learning and delivering the best customer service our industry can give
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and or up sell services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently
Preferred
Bilingual preferred
Benefits
Family Medical (3 plans to choose from), Dental and Vision
Company funded HSA
Company Paid Short Term Disability
Company Paid Long Term Disability with Voluntary option
Company Paid Parental Leave
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Volunteer Paid Time Off
Paid Holidays
Company
OTAVA®
OTAVA is your secure & compliant multi-cloud expert. The world is automated. People are not.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
TJ Houske
Chief Executive Officer
Stefan Richardson
Senior Vice President of Business Operations
Recent News
2025-12-16
2025-10-07
Company data provided by crunchbase