Field Service Engineer 1 jobs in United States
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GE HealthCare · 16 hours ago

Field Service Engineer 1

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Service Engineer is responsible for performing preventive maintenance and basic repairs on medical equipment, ensuring customer satisfaction through service excellence while supporting more experienced engineers with installations and complex repairs.

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Responsibilities

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualification

Preventive MaintenanceTroubleshootingElectronic Equipment ServiceAnesthesia Technical CapabilitiesWeb ApplicationsMicrosoft SuiteCustomer SatisfactionCommunication SkillsTeam Collaboration

Required

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
Or high school diploma/GED and 4 years of relevant experience
Or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver's License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception

Preferred

Technical capabilities in Anesthesia

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Funding

Current Stage
Public Company
Total Funding
$5.52B
Key Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B

Leadership Team

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Catherine Estrampes
President and CEO, US & Canada
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Luiz Verzegnassi
President & CEO, Services
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Company data provided by crunchbase