ProDriven Global Brands · 23 hours ago
Salesforce Business Analyst
US-PA-West Middlesex
Full-time
Hybrid
Senior Level
5+ years expProDriven Global Brands is a company focused on delivering exceptional customer experiences through their market-leading products. The Salesforce Business Analyst role serves as the functional backbone of the Salesforce ecosystem, bridging business needs with system configuration and ensuring high-quality processes across various Salesforce clouds.
Consumer Goods
Responsibilities
Lead end-to-end requirements gathering & solution design
Drive business workshops, document requirements, translate business needs into Salesforce-ready specifications, and validate alignment across global commercial, service, and IT teams
Own UAT readiness, execution, and issue resolution
Manage UAT cycles including test case creation, environment readiness checks, deployment validation, error triage, coordination with developers/architects, and communication of results
Manage backlog, defects, and cross team prioritization
Maintain and organize the enhancement backlog, coordinate with BSA/Dev teams, track bug resolution, and ensure business continuity on critical issues (e.g., Flow failures, CPU limits, missing methods, Apex errors)
Drive Salesforce data quality, data cleanup, and governance initiatives
Lead audits and cleanup efforts for Opportunities, Leads, Accounts, user profiles, stale/opportunity closeouts, and global visibility rules to ensure system accuracy and compliance
Support complex integrations (Snowflake → Data Cloud → Salesforce)
Collaborate with Data Cloud architects, understand data models (DMO/DLO), perform field mapping, troubleshoot enrichment bugs, test zero copy pipelines, validate data sync behavior, and drive POC work
Configure Salesforce declarative capabilities
Design/update Flows, validation rules, page layouts, record types, dynamic rules, list views, and permission-based visibility to support evolving sales processes (Lead Wizard, Opportunity layouts, required fields, automation logic)
Act as frontline SME for sales/support teams
Respond to functional questions, troubleshoot configuration issues, validate business logic impacts, and guide users through system changes or new feature rollouts (Lead conversion, Data Cloud behavior, UAT issues)
Manage deployment coordination and post release hyper care
Review change sets, validate pre/post-deployment activities, coordinate with technical teams, and support hyper care to ensure smooth go live for phases like Pro Sales, global changes, and Data Cloud updates
Maintain documentation, training materials, and communication plans
Create and update functional documentation, field mapping references, deployment readouts, feedback trackers, and guides for users and stakeholders
Serve as liaison between business, IT, vendors, and Salesforce Support
Coordinate with Salesforce CSMs and architects, external vendors (e.g., Tribal, TruSummit), and internal teams to escalate issues, validate fixes, and deliver shared understanding across all parties
Performs other duties as assigned within the scope of responsibilities and requirements of the job
Performs Essential Job Functions and Duties with or without reasonable accommodation
Qualification
Required
Bachelor's degree in business, Information Systems, Computer Science, Data Analytics, or related field preferred or equivalent work experience required
5 ~ 7 years of experience as Salesforce Administrator supporting Sales Cloud, Service Cloud and Marketing Cloud
Intermediate level Microsoft Outlook, Word, PowerPoint skills
Intermediate level Microsoft Excel skills
Strong requirements gathering, process mapping, and documentation skills
Ability to facilitate workshops and translate business needs into Salesforce solutions
Proficiency in Salesforce declarative configuration (Flows, rules, layouts, visibility controls)
Skilled in UAT planning, execution, and defect triage
Ability to manage backlogs, priorities, and stakeholder alignment
Knowledge of Salesforce data models, data governance, and visibility rules
Ability to troubleshoot configuration, data sync, and integration issues
Strong understanding of Data Cloud concepts (data models, identity resolution, enrichment)
Clear communicator with ability to explain technical concepts to non-technical users
Organized, detail-oriented, and able to manage multiple initiatives simultaneously
Strong problem-solving skills and a root-cause-first mindset
Ability to collaborate with IT, business teams, vendors, and Salesforce Support
0% ~ 10% travel domestically required
Preferred
Preferred certifications: Salesforce Admin Certification
Preferred certifications: Salesforce Platform app Builder Certification
Supporting evidence of system proficiency required
Company
ProDriven Global Brands
On August 5th 2024, WernerCo Professional Brands announced its name change to ProDriven Global Brands.
5001-10000 employees
H1B Sponsorship
ProDriven Global Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase