Anchor Point Technology Resources · 2 days ago
Information Technology System Support
Greater Indianapolis
Contract
Onsite
Mid Level
$18/hr - $22/hr
3+ years expAnchor Point Technology Resources is seeking an Information Technology System Support professional to focus on process and system support for key GBS applications. The role involves providing end user support for systems like SAP ECC and Coupa, while also implementing solutions for common issues to enhance self-service support.
Information TechnologyRecruiting
Hiring Manager
Shaan Husain
Responsibilities
The role will focus on process, system support and administration for key GBS applications and IT solutions
Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to
Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support
Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business
Identify and lead improvement ideas resulting in working efficiencies
Qualification
Required
Process, system support and administration for key GBS applications and IT solutions
Providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications
Ensuring data safeguarding and security measures are being adhered to
Reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support
Working with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business
Knowledge and experience in Procurement and Supply Chain functions
Excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics
Excellent IT skills with the ability to manage and interrogate large data sets effectively
Excellent problem management technical skills
Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders
Resourceful, self-managed, and goal driven with the ability to work effectively in teams
3 years industry experience in IT or business area
Technical/business degree or equivalent
Identify and lead improvement ideas resulting in working efficiencies
Company
Anchor Point Technology Resources
Anchor Point Technology Resources provides IT and engineering staff augmentation services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Kennedy
Chief Executive Officer
Company data provided by crunchbase