OTAVA® · 1 day ago
Director, Field Operations
Sergeant Bluff, Iowa, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $110K/yr
5+ years expOTAVA® is seeking a Director of Field Operations to lead a team of technicians dedicated to providing exceptional customer service through product installation and service. The role involves managing technical operations, overseeing budgets, and ensuring safety and quality standards are met while fostering a positive team environment.
Cloud ManagementCloud SecurityCloud StorageInformation TechnologySecuritySoftware
Responsibilities
Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel
Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets
Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations
Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment
Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance
Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof
Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary
Generates and submits required regulatory reports/inquiries
Performs all other duties as assigned
Qualification
Required
Bachelor's Degree preferred in business, engineering, or related field with 5+ years of management experience or 10+ years related industry work experience
5+ years management experience and 5+ years working in telecommunication and technical operations
3+ years of budget development and management
Any relative license/certification is a plus
Ability to communicate effectively both orally and in writing
Ability to create a proactive team environment and sustain employee morale
Strong, team oriented interpersonal skills
Strong business acumen with ability to develop and justify budgets
Ability to make data driven decisions in a timely manner while managing projects
Knowledge of staff development techniques and willingness to transparently share knowledge
Interest in proactively working with and solving customer service trouble issues/concerns
Proficient with common Microsoft Office products: Excel, Word, PowerPoint
Knowledge of modern telephone, internet and cable television networks including copper and coax
Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals
Ability to obtain and maintain a valid driver's license required
Benefits
Group health & dental insurance
401(k) program with company match
Generous PTO program
Company wellness program
Employer-paid short- and long-term disability
And much more!
Company
OTAVA®
OTAVA is your secure & compliant multi-cloud expert. The world is automated. People are not.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
TJ Houske
Chief Executive Officer
Stefan Richardson
Senior Vice President of Business Operations
Recent News
2025-12-16
2025-10-07
Company data provided by crunchbase