Amplitude · 16 hours ago
Technical Support Operations and Enablement Manager
San Francisco Bay Area
Full-time
Hybrid
Entry, Mid Level
$106K/yr - $159K/yr
1+ years expAmplitude is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences. The Technical Support Operations & Enablement Manager will enhance the efficiency of the technical support team by building processes, enabling training, and optimizing tools to ensure high-quality customer service.
AnalyticsBig DataEnterprise SoftwareInformation TechnologyProduct ManagementSaaSSchedulingSoftware
Responsibilities
Build and maintain the processes, playbooks, and tools that keep Amplitude technical support consistent and efficient across regions
Own onboarding, ongoing training, and subject matter expert (SME) programs so our technical support engineers (TSEs) are always learning and leveling up
Partner with Product, Engineering, and IT to optimize and roll out support ticketing and AI/automation workflows that accelerate TSE success
Build dashboards and surface insights on SLAs, CSAT, and other trends to guide planning and decisions
Strengthen feedback loops between Technical Support, Product, and Engineering so customer pain points drive product improvements
Qualification
Required
1-3 years in Support / Business Ops or Enablement working with technical teams
A track record of driving measurable improvements through process, tooling, or training
Familiarity with AI in support workflows and a desire to go deeper
Strong project management and communication skills to scope, prioritize, and deliver
Solid understanding of SaaS customer support workflows and tools (e.g. Zendesk, Jira, Slack, PagerDuty, Datadog, Intercom, Salesforce)
Benefits
Competitive medical, dental, and vision programs
Paid family bonding time off and family forming benefits
Annual leave plus holidays
Fully paid disability and life insurance programs
Wellness and Learning and Development allowances and more…
Employee Stock Purchase Program (ESPP)
Company
Amplitude
Amplitude is a product intelligence platform that provides digital product tools that help teams run and grow their businesses.
501-1000 employees
H1B Sponsorship
Amplitude has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (19)
2022 (16)
2021 (23)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$311.48MKey Investors
Sequoia CapitalGICIVP
2021-09-28IPO
2021-08-01Secondary Market· $4.6M
2021-06-09Series F· $150M
Leadership Team
Spenser Skates
CEO, Co-Founder
Curtis Liu
Co-founder, CTO
Recent News
solutionsreview.com
2026-01-17
2026-01-16
2026-01-16
Company data provided by crunchbase