OHSU School of Dentistry · 21 hours ago
Patient Financial Counselor
US-OR-Portland
Full-time
Hybrid
Mid Level
$71K/yr - $108K/yr
3+ years expOHSU School of Dentistry is dedicated to providing quality patient care and is seeking a Patient Financial Counselor to serve as a patient advocate. This role involves guiding patients through their financial obligations related to oncology visits, assisting uninsured and underinsured patients in navigating financial resources, and collaborating with social workers and care teams to support patients' financial needs.
Higher Education
Responsibilities
Guide patients and their families in both English and Spanish through the financial process by working directly with them to understand the financial obligations related to their care
Work directly with uninsured or underinsured patients both in person and over the phone to provide guidance and coordination to seek financial resources available prior to scheduling in both English and Spanish
Discuss application process with patients and assists to transfer to OHSU Registration or Patient Financial Services as appropriate
Research other patient assistance programs to assist with costs of care
Assist with questions about billing policies, billing statements, and denial/appeals
Help with understanding insurance benefits and obligations
Assistance with completing important paperwork for patient assistance programs, if applicable
Guidance through the appeals process if denial of coverage occurs
Review accounts for potential financial assistance candidates
Coordinates with other applicable staff within Patient Financial Services for uninsured patients who may be eligible for Medicaid or other funding
Using various social work techniques, screens patient’s financial needs from a psycho/social aspect and determines current/anticipated impact and concern
Works directly with patients and family in both English and Spanish to provide information related to financial expectations. Delivers this information with compassion
Advocates on behalf of patients to care team to determine visits and treatment based on the patient’s financial situation
Facilitates the coordination of follow up on requested financial assistance and/or other resources
Works closely with social workers in clinic and clinical team to present update on patient’s financial situation
At all times must exemplify high quality customer service in both English and Spanish to both external customers as well as internal customers that meet or exceed the service standards set by OHSU
Other duties as assigned
Qualification
Required
Bachelor's degree in Social Work, Education or a related field
Three years of experience which shows a knowledge of casework methods and techniques
Knowledge of medical and insurance terminology and Medicaid/Medicare
Knowledge of the implications of the effect of illness, injury and/or disability on patients and their families
In depth knowledge of insurance requirements needed, forms, and understanding of out of network payers, secondary networks, non-local, national insurances
Strong written and verbal communication skills to communicate with patients, caregivers, insurance plan representatives, and hospital leadership
Certificate of successful completion in Spanish language, issued by OHSU Translation and Interpreter Services Department's current process
Preferred
Master's degree in Social Work or related field
In depth knowledge of financial counseling process and patient financial assistance program qualification
Two years of social service work experience providing supportive counseling to clients
Benefits
Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and major businesses.
Company
OHSU School of Dentistry
The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high-quality care and community programs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase