Workday · 16 hours ago
Senior Associate Customer Success Manager - Paradox
Scottsdale, AZ
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $125K/yr
3+ years expWorkday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. They are seeking a Senior Associate Customer Success Manager to contribute to new client onboarding and training, as well as ongoing client support, which is essential for the successful retention and expansion of existing customer relationships.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions
Create magical moments for our clients as you advise and assist them with achieving their goals
Configure client accounts, develop and execute product training, troubleshoot technical challenges, and drive solutions for clients
Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs
Partner with Customer Success Managers on day-to-day support needs
Work with internal teams to troubleshoot and resolve issues
Submit product requests to internal product and engineering teams to translate your clients’ feedback into suggested product improvements
Qualification
Required
3+ years of client-facing experience in a business to business work settings, such as customer service, sales, recruiting, or similar roles
Preferred
Prior experience in a SAAS organization
Demonstrated strength in customer satisfaction management, including effectively engaging with customers to understand their needs, as well as customer satisfaction management, including analyzing customer feedback and implementing strategies to improve their experience
Excellent technology skills, with proven ability to quickly learn product knowledge
Excellent written and verbal communication skills
Demonstrated ability to handle multiple priorities/projects/accounts/ customer interactions at once
Excellent critical thinking with an innate desire to help, understand and find solutions
A track record of excellence and distinction, such as leadership roles, awards/scholarships, or other personal or professional accomplishments
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.New Enterprise AssociatesGreylock
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
Morningstar.com
2026-01-20
2026-01-20
Company data provided by crunchbase