Hendrick Automotive Group · 1 day ago
Service Desk Analyst I
Hyannis, MA
Full-time
Onsite
New Grad, Entry LevelHendrick Automotive Group is seeking a Service Desk Analyst I who will serve as the primary point of contact for IT assistance and provide technical support in a call center environment. The role involves troubleshooting hardware and software issues, assisting with software deployments, and ensuring professional support for teammates.
Automotive
Responsibilities
Answering phone calls placed to the Service Desk, logging calls in the ticketing system and responding to requests for support made via ticketing system
Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion
Troubleshooting hardware and software issues on Windows 11 systems. Provide support for applications including Microsoft Office, Reynolds & Reynolds, and manufacturer software
Installing and configuring software on Windows 11 systems
Coordinating replacements in the event of hardware failures
Processing requests for account changes
Producing documentation on systems and troubleshooting practices
Qualification
Required
Bachelor's or Associate's degree from accredited college or university or equivalent IT or customer service experience
Ability to understand technical documentation and communicate with non-technical end-users via phone or email
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to determine the nature and severity of problems quickly and determine an appropriate plan for problem resolution
Valid Driver's License
Microsoft Windows operating systems troubleshooting, Microsoft Office
Duties are performed primarily in an office environment. Some travel may be required. Must be able to lift equipment over 30 lbs
Preferred
CompTIA A+ preferred. Willingness to study and obtain A+ and additional IT certifications
Company
Hendrick Automotive Group
Hendrick Automotive Group, headquartered in Charlotte, N.C., was founded in 1976 by Rick Hendrick.
Founded in 1976
10001+ employees
H1B Sponsorship
Hendrick Automotive Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
G
Gary Davis
EVP/COO
K
Kirk Heppler
Exec Vice President / COO
Recent News
2025-10-09
Company data provided by crunchbase