GUARDIAN RFID · 1 day ago
Support Technician III
Maple Grove, MN
Full-time
Onsite
Senior Level
5+ years expGUARDIAN RFID is a Warrior-centric technology company that builds, markets, and deploys Command & Control software platforms for corrections professionals. The Support Technician III is responsible for resolving incidents and service requests while maintaining system performance and user satisfaction.
Law EnforcementMilitaryPublic SafetyRisk ManagementSoftware
Responsibilities
Supervise daily operations of the technical support team, ensuring timely and efficient resolution of issues
Provide hands-on technical assistance in troubleshooting complex issues related to SQL Server, MDM, AWS, and Salesforce
Monitor and optimize support workflows using tools like Jira and DataDog
Collaborate with other departments to resolve cross-functional issues and improve support processes
Maintain documentation of issues, solutions, and standard operating procedures
Participate in infrastructure and application performance monitoring
Coordinate with Rackspace and other service providers for escalated support and infrastructure maintenance
Oversee Data Center operations, ensuring high availability, uptime, and security standards
Train and provide performance feedback to support technicians
Provide afterhours support coverage ensuring critical issues are addressed promptly and system uptime is maintained outside of regular business hours
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
5+ years in a technical support role, specifically at a Tier II or Tier III position or managerial
Excellent communication, leadership, and problem-solving skills
Ability to work independently and manage multiple priorities
Proficient with SQL Server (administration, troubleshooting, and performance tuning)
Strong knowledge of Mobile Device Management (MDM) systems and policies
Hands-on experience with Amazon Web Services (AWS) (EC2, S3, IAM, CloudWatch, etc.)
Working knowledge of Salesforce (user management, basic configuration, and support)
Experience with Rackspace hosting services
Familiarity with Data Center operations including hardware maintenance, racking, and cabling
Use of DataDog for monitoring, alerting, and diagnostics
Experience managing and tracking support tasks in Jira
Company
GUARDIAN RFID
GUARDIAN RFID is a technology company whose mission is to build and deploy solutions to protect America’s Thin Gray Line.
51-200 employees
H1B Sponsorship
GUARDIAN RFID has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (6)
2022 (6)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Ken Dalley
Chief Warrior, President
Recent News
Google Patent
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase