ServiceCore · 16 hours ago
Principal Program Manager, Enterprise Implementations
United States
Full-time
Remote
Senior Level, Lead/Staff
$110K/yr - $140K/yr
8+ years expServiceCore is a rapidly-growing field-service Software as a Service platform for the portable sanitation and dumpster industries. They are seeking a Principal Program Manager for Enterprise Implementations to lead the successful delivery of complex, high-impact software implementations for their largest and most sophisticated customers.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Own enterprise customer implementations end-to-end, from contract handoff through go-live and stabilization
Lead implementation kickoff to clearly define, align on, and document project scope, assumptions, dependencies, and success criteria
Act as the primary implementation owner for enterprise engagements, accountable for scope, timeline, and delivery outcomes
Develop and maintain enterprise-level project plans, milestones, and governance structures, to ensure all stakeholders share a consistent understanding of responsibilities, timelines, and success criteria
Manage scope changes throughout the implementation lifecycle, ensuring changes are evaluated, documented, and communicated transparently
Coordinate and lead cross-functional teams across Implementation, Product, Engineering, Data, Integrations, Sales, and Customer Success
Proactively identify, escalate, and mitigate risks related to scope clarity, dependencies, and customer readiness
Partner closely with Implementation resources to navigate complex requirements, change management, and customer alignment
Lead executive-level customer check-ins, steering committees, and status reviews as appropriate
Ensure a smooth, well-documented handoff from Implementation to Customer Success to support long-term customer success
Qualification
Required
8+ years of experience leading complex, enterprise-level SaaS or software implementations
Demonstrated strength in scope definition, documentation, and expectation-setting at project kickoff
Proven success as a hands-on Project Manager with accountability for outcomes—not just coordination
Experience partnering and collaborating with implementation and data migration teams
Strong ability to lead through influence in cross-functional environments
Exceptional stakeholder management skills, including comfort working with executive-level customers
Highly organized, detail-oriented, and process-driven, with the ability to bring clarity to ambiguity
Excellent written and verbal communication skills
Willingness and ability to travel for customer on site engagements
Preferred
Experience with configurable platforms, ERP systems, or operational software strongly preferred
PMP or similar certification strongly preferred, but not required with comparable experience
Benefits
14 Company Holidays in addition to an open and flexible PTO policy
Healthcare, dental and vision insurance with generous employer contributions
Employer 401(k) match
Top tier hardware and work from home equipment offerings to remote employees
Bi-Weekly Lunch Stipend for remote employees
Regular lunches and a fully-stocked kitchen (if in Denver)
Regular Company Events (for both local and remote employees)
Company
ServiceCore
ServiceCore creates intuitive QuickBooks-compatible software that helps companies in the liquid waste industry and roll-off rental companies
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62MKey Investors
Mainsail Partners
2022-02-15Private Equity· $54M
2019-09-10Acquired
2019-08-26Series Unknown· $8M
Leadership Team
Jonah Chilton
Chief Executive Officer
Michael Boord
Chief Operating Officer
Recent News
Company data provided by crunchbase