Alaska Airlines · 6 hours ago
Customer Service Agent - SEA
Seattle, WA
Full-time
Onsite
New Grad, Entry Level
$20.58/hr - $20.58/hr
0+ years expAlaska Airlines is seeking a Customer Service Agent to create remarkable experiences for guests traveling with the airline. The role involves assisting guests with travel needs, performing check-in and boarding duties, and ensuring a positive travel experience for all customers.
Responsibilities
Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment
Perform iPad, computer, and paperwork tasks
Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs)
Assist and de-escalate upset guests to provide a positive travel experience
Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags)
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Qualification
Required
A minimum of 6 months of customer service or community service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Must be able to approach guests as they walk through the door with a smile and greeting
Typing speed of at least 25 WPM
Ability to consistently lift 50 lbs
Must be able to push/pull 50 lbs
Must be able to bend, stoop, squat, reach, and grasp
Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays)
Ability to participate in paid training for eight (8) consecutive days
Ability to learn and use an iPad and computerized check-in system
Ability to adapt to performing work according to set procedures
Ability to anticipate needs of others in a fast-paced environment
Ability to be flexible and able to adapt to change in a fast-paced work environment
Ability to work with large diverse groups of people
Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Company
Alaska Airlines
Alaska Airlines provides rewarding careers in aviation by fueling a passion for service and helping others
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Minicucci
Chief Executive Officer
Jason Berry
EVP & Chief Operating Officer
Recent News
Business Insider
2025-12-18
San Diego Union-Tribune
2025-12-05
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