St. Matthew's House (Southwest Florida) · 1 day ago
Sr. Director of Shelter & Housing Operations
Naples,FL,US
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expSt. Matthew's House is dedicated to ensuring that no one experiencing hunger, homelessness, or addiction is alone. The Senior Director of Shelter & Housing Operations is responsible for overseeing all aspects of shelter operations and transitional housing, ensuring adherence to the organization's mission while managing staff and community relations.
CharityHomeless ShelterNon Profit
Responsibilities
Embraces and models SMH’s Statement of Faith
Interviews and selects, provides orientation, supervises training, and provides job development opportunities for staff and volunteers
Supervises directors and managers tasked with staff oversight in the day-to-day operations
Responsible for maintaining the integrity of resident records consistent with accepted case management practices
Audits resident records for quality assurance and care of residents
Oversees compliance with SMH policies and procedures and all applicable local, state and federal laws
Ensures that shelter and housing facilities are maintained and SMH properties
Maintains an open door policy with staff for listening, praying, and teaching as needs arise
Coaches staff and residents through personal example and discipleship
Develops direct reports
Lays out work and projects in a well thought out and organized manner
Conducts annual performance reviews and sets performance and development goals with all staff
Plans and coordinates life skills classes and education to assist residents in obtaining skills that will enable them to cope with their personal situations
Obtains and utilizes volunteers for workshops, as needed
Establishes an annual operations budget for Shelter and Housing operations and maintains expenses within the budget
Oversees the Intake function for the Shelter and Addiction Recovery Programs
Works directly with the Hunger and Homeless Coalition(s) to impact the state of homelessness in the Collier County and surrounding areas
As needed, attends meeting with representatives of other agencies to keep the community up to date regarding shelter and housing operations, as well as keeping staff up to date on services provided by outside agencies
Maintains and develops relationships with outside vendors and appropriately manages third party vendors onsite at SMH locations, including the Nurse Case Manager and LMHC
Collaborates with internal departments to ensure effective and timely internal communication and operations occurs
Oversees the planning and implementation of Development events at SMH shelter locations in partnership with Development and Marcom leadership
Oversees the transitional housing program for Naples area
Develops and implements plan to effectively use resources between Shelter locations
Maintains current knowledge of trends, technology, policies, practices and information related to this role
Develops recommendations and presents to leadership to ensure continuous improvement of operations
Travels as needed to SMH locations and works a varied schedule based upon operational needs
Other duties as assigned by VP of Administration
Qualification
Required
Bachelor's degree in counseling, addiction, business management or related field
A minimum of 5 years' experience working with homeless and vulnerable populations or relevant combination of experience
Lives a spiritually mature Christian life
Demonstrates a strong desire to serve the Mission of St. Matthew's House
Must agree and embrace St. Matthew's House Statement of Faith
Must reflect St. Matthew's House core values
Demonstrates self-initiative and independent judgement skills
Must be able to establish and maintain appropriate boundaries with staff members, residents and volunteers
Ability to work as a team leader, supervise staff, coordinate activities with other staff to meet overall objectives within specified timeframes
Possesses training and/or work experience in case management, problem solving, leadership, and conflict management
Prior experience with case management software, Mission Tracker preferred
Ability to provide firm but compassionate care for residents
Ability to manage and prioritize large volumes of activity and workload
Solid written and oral communication skills
Experience in preparing for and presenting to diverse audiences
Demonstrated experience making good decisions based upon a mixture of analysis, wisdom, experience and judgement
Prior experience leading teams through change and building an engaging work environment
Must be comfortable with ambiguity and making decisions on the fly when required
Must enjoy developing innovative and creative solutions to complex issues
Should enjoy working in a collaborative environment and seeking multiple perspectives
Willingly and eagerly handles roadblocks and uses resources efficiently and effectively
Demonstrated experience in delegating routine and important tasks to others
Must be comfortable holding others accountable
Must be able to work a varied work schedule
Valid driver's license with reliable transportation to travel to locations, as needed. This role is required to maintain primary auto insurance minimum liability limits of $100,000/$300,000 bodily injury, $100,000 property damage or $300,000 combined single limit. Must be an approved St. Matthew's House driver
Company
St. Matthew's House (Southwest Florida)
As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.1MKey Investors
Naples Woman’s ClubNaples Children & Education Foundation
2024-01-02Grant· $0.02M
2023-03-20Grant· $0.07M
Recent News
2025-01-22
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