Loyola Medicine · 3 hours ago
Financial Counselor
Melrose Park, IL
Full-time
Onsite
Entry, Mid Level
$18.16/hr - $28.14/hr
2+ years expLoyola Medicine is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. The Financial Counselor supports patients by explaining treatment costs, insurance coverage, and available assistance options while ensuring timely financial clearance and operational improvements.
Hospital & Health Care
Responsibilities
Counsel patients and families on treatment costs, insurance benefits, payment options, and financial assistance programs
Determine patient financial responsibility and secure payment arrangements or financial support
Coordinate and submit prior authorizations for high-cost infusion, oncology, and specialty services
Collaborate with patients, providers, payers, and pharmaceutical partners to ensure timely approvals
Assist patients with grants, co-pay assistance, free drug programs, and payment plans
Monitor patient accounts throughout the revenue cycle to ensure accurate processing of claims, payments, denials, and assistance programs
Track, report, and manage free drug and specialty medication programs
Analyze operational and financial data, prepare reports, and support performance improvement initiatives
Partner with clinical teams and leadership to address complex financial clearance needs and improve collections
Qualification
Required
Experience in healthcare financial counseling, revenue cycle, or patient financial services
Knowledge of insurance authorization processes and financial assistance programs
Strong analytical, organizational, and problem-solving skills
Ability to communicate complex financial information clearly and compassionately
Commitment to compliance, confidentiality, and patient-centered care
High School Diploma or GED
Minimum 2 or 3 years of experience in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
Strong communication, customer service, and data-entry accuracy skills
Benefits
Benefits starting Day One
Daily Pay option
Career development and growth opportunities
Tuition reimbursement
On-site fitness center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Employee referral rewards
Company
Loyola Medicine
Loyola Medicine is a member of Trinity Health.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Vincent
CEO Loyola Medicine & President Trinity Health Illinois and Indiana
Melissa Lukasick
Chief Financial Officer - Illinois Region
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