QualDerm Partners · 4 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelQualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. This position works with a professional team to deliver superior patient care and ensure a positive patient experience. Responsibilities include answering phones, assisting with registration and intake, scheduling appointments, and handling payments.
Health CareManagement Information SystemsMedical Device
No H1B
Responsibilities
Serves as first point of contact for incoming billing customer service calls
Provides optimum customer service, including quality assurance, for all patient inquiries
Answer high-volume incoming communications from customers/patients
Returns all phone messages within 24 hours of receipt
Must be able to deal diplomatically with complaints and function well under pressure
Utilize resources and conduct research to troubleshoot and resolve patient issues
Reviews patient account data when interacting with patients to ensure that accurate information regarding patients' insurance and demographic information are correctly reflected on the patient's account
Updates insurance and demographic information as necessary on patient accounts
Accurately documents patient accounts of all actions taken
Set up payment plans and take credit card payments over the phone
Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax
Participates in special projects as needed
Maintains regular and predictable attendance
Adheres to Code of Conduct and Mission & Value Statement
In addition to the above job responsibilities, other duties maybe assigned
Qualification
Required
High School graduate or equivalent
Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification
Must be able to read, interpret and explain EOBs and patient responsibility in detail
Preferred
Education in medical billing or hold medical billing certification preferred
Mod Med/EMA practice management system experience is a plus
Benefits
Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) - Unlimited, unaccrued paid time off plus 6 company paid holidays
Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
Exclusive Employee Discounts - Save on products and services with special discounts just for you
Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
Company
QualDerm Partners
QualDerm Partners provides strategic leadership and practice management services
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$31.8M2021-01-01Private Equity
2016-02-08Series Unknown· $31.8M
Leadership Team
Bill Southwick
Board Member
Recent News
2025-09-30
2025-02-20
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