Shelter House, Inc · 1 week ago
Fair Ridge - Director of Programs
Fairfax, Virginia, United States
Full-time
Hybrid
Director/Executive
$85K/yr - $95K/yrShelter House, Inc. is a reputable organization committed to preventing and ending homelessness and domestic violence in Fairfax County. The Director of Programs & Services is responsible for overseeing the daily operations of a large emergency shelter, program development, and ensuring best practices in service delivery.
Information ServicesNon Profit
Responsibilities
Provide leadership, direction, and oversight for the Prevention Services, Emergency Shelter & Rapid Rehousing Services
Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County’s 10 Year Plan to Prevent and End Homelessness; adapt programs serving households with children in Region II to meet the changing needs of the population and community
Provide direct supervision to the Assistant Director of Programs (ADP) and the Assistant Director of Shelter Operations (ADSO). Ensure coverage of all essential duties of each position in the staff member’s absence/position vacancy. Supervise interns as needed
As the supervisor of the ADP, ensure the case management team implements a strengths-based, trauma-informed, solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises
As the supervisor of the ADSO, ensure the Residential team supports residents using strengths-based, trauma-informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s)
Ensure all facilities are in compliance with health and safety regulations; address issues that arise in a timely manner
Support the Assistant Director of Shelter Operations in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed
Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account
Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate
Facilitate the client appeals process related to extension requests, discharges, etc
Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data
Support Data program staff in ensuring staff compliance with HUD Data Standards and Fairfax County HMIS requirements; Collaborate with Data program staff to prepare for file audits and ensure consistency between paper and electronic records; prepare statistical and other reports, utilizing Data program staff when needed, to be used in community education, quality assurance activities, and contractual agreements
Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met
Provide coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations; verify and approve staff timesheets, leave requests, check request, and mileage reimbursements
Serve in an on-call capacity to help staff address crisis issues
Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team
In partnership with the Community Coordinator, ensure consistent communication of program needs (volunteers, in-kind donated items and services) are communicated regularly and ensure all accepted in-kind donations (monetary and non-monetary) are documented and tracked
Assist Director of Development in cultivating mutually beneficial relationships within the community to increase donor engagement, partnerships and reach through strategic introductions when appropriate
Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other Duties as assigned
Qualification
Required
Experience in program management and oversight in a social services or non-profit environment
Strong leadership skills with the ability to supervise and develop staff
Knowledge of best practices in homelessness prevention, emergency shelter, and rapid rehousing services
Ability to collaborate effectively with government agencies and community partners
Experience in developing and implementing policies and procedures
Strong communication skills, both verbal and written
Ability to analyze data and prepare reports
Knowledge of federal, state, and local regulations related to homelessness services
Experience in budget management and financial oversight
Ability to work in a fast-paced environment and manage multiple priorities
Commitment to the core values of Shelter House: Inclusivity, Collaboration, Accountability, Respect, and Empowerment
Company
Shelter House, Inc
Shelter House, Inc.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Meyer
Executive Director & CEO
Company data provided by crunchbase