The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 18 hours ago
Assistant Director for Enrollment Operations
United States-Massachusetts-Haverhill - 100 Elliot Street
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
1+ years expNorthern Essex Community College (NECC) is seeking an Assistant Director for Enrollment Operations to assist in managing the enrollment CRM and support student recruitment and enrollment efforts. The role involves maintaining student records, processing applications, and providing excellent customer service to prospective students.
Government Administration
Responsibilities
Assist in the creation and/or maintenance, and testing (as needed), of workflows, portals, forms (application, inquiry, event, etc.), rules, fields, prompts, email campaigns, Slate's user roles, permissions, and overall system security, dashboards, and reports to support student recruitment, retention, application processing, and enrollment analytics
Monitor daily automated data exports/imports and ensure data integrity and oversee import/export processes, including student documents, inquiry data, and application information. Evaluate and improve both internal and third-party integrations with Slate
Work in concert with internal parties to review messages and ensure they are delivered to target audiences utilizing appropriate selection criteria from CRM database
Design and generate customized reports and dashboards for Admissions, Student Financial Services, and divisional staff to track enrollment progress, analyze data, and monitor various funnel performance and opportunities for improvement
Collaborate with student affairs leadership to support data-driven decision-making and strategic planning
Provide hands-on training, support, and troubleshooting assistance to departmental staff and other stakeholders on Slate usage and best practices
Create and update user guides, documentation, and resources for staff to maximize the effective use of Slate
Stay current with Slate updates, releases, and best practices to continuously improve the system's performance and capabilities
Troubleshoot issues with system functionality as it relates to applications, mailings, forms, campaigns and associated rules
Process and verify application data loaded in Slate and, ultimately, Banner
Coordinate electronic application processing, including data download, data entry, data verification, test score loading, and routine maintenance
Manage scanning, linking, alphabetizing and filing of incoming paper and electronic documents via mail and email
Support processing of documents from applicants including but not limited to high school transcripts, college transcripts, reference letters, international evaluations, response forms, test scores, and more
Verify accuracy of data in Slate and Banner for applicants by working edit reports and updating the Banner system with correct information. Enter admission decisions, process change of major, and deferral of admission deferral requests, etc., received
Provide exemplary customer service to admissions constituents (i.e. prospective students, as well as College faculty and staff), across both the Haverhill and Lawrence campus locations
Respond to inquiries and questions from applicants to ensure they submit required admission documentation
Provide general admissions information and College location directions to prospective students and callers as necessary, on both the Haverhill and Lawrence campuses
Correspond via email and phone with applicants regarding their admission decisions and next steps
Qualification
Required
Bachelors degree required
1-3 years relevant work experience in admissions operations, enrollment management, or higher education technology
Moderate to advanced experience within Technolutions' Slate platform
Strong problem-solving abilities with attention to detail and data accuracy
Excellent interpersonal and communication skills with ability to work effectively, independently and with various stakeholders
Preferred
Demonstrated analytical skills with proficiency in data analysis and accurate reporting
Bilingual (Spanish/English) speaking ability is an asset for this position, enabling better community engagement
Project management and organizational skills are essential
Experience with Ellucian Banner a plus
Proficiency in Microsoft Office Suite
Experience in a higher education environment
Experience working with and supporting a culturally diverse population
Benefits
Competitive health insurance
Dental insurance
Basic life insurance
Long-term disability insurance
Paid sick, vacation and personal leave
Educational benefits for employee/spouse/dependents
Excellent retirement benefits
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase