RGP · 13 hours ago
IT Help Desk Technical Writer
Mountain View, CA
Full-time
Onsite
Mid Level
$50/hr - $70/hrRGP is a company focused on creating innovative solutions for businesses. They are seeking an IT Help Desk Technical Writer to develop clear documentation for employee onboarding and IT support operations, ensuring a strong self-service experience for users and effective reference materials for Service Desk agents.
Commercial
No H1B
Hiring Manager
Svea Meyer
Responsibilities
Create end‑to‑end technical documentation from scratch for IT Help Desk operations related to hardware and device onboarding
Write step‑by‑step guides for new laptop setup, enrollment, and first‑time access
Document how employees gain access to required systems, tools, and applications
Create documentation for iOS and Android mobile device setup and enrollment
Develop security‑related onboarding documentation such as identity access, MFA, and security key enrollment
Document the full new‑hire hardware experience from opening the box to being fully productive
Develop self‑service knowledgebase articles designed to prevent Help Desk calls
Produce internal support documentation used by Service Desk and Tech Hub agents
Partner with IT operations and technical teams to learn newly implemented processes
Independently gather and validate steps when technical SMEs are unavailable
Identify missing steps, edge cases, and common user issues affecting onboarding and support
Maintain and update documentation as tools, devices, and processes evolve
Qualification
Required
Experience as a technical writer supporting IT Help Desk, service desk, or IT operations environments
Strong knowledge of laptop provisioning and end‑user device enrollment
Experience documenting iOS and Android mobile devices
Understanding of identity and access management from the end‑user perspective
Ability to create documentation from the ground up without relying on pre‑existing content
Experience writing knowledgebase articles used by Service Desk teams and end users
Strong user‑experience mindset focused on reducing support tickets
Ability to work autonomously and remove documentation burden from technical teams
Clear, concise writing skills focused on step‑by‑step guidance for non‑technical users
Benefits
Medical
Dental
Vision
Life Insurance
Disability Insurance
401(k) Savings Plan
Employee Stock Purchase Plan
Professional Development Program
Paid Time Off
Paid Sick Time where legally required
Company
RGP
RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2009-05-13Acquired
Leadership Team
Kate Duchene
Chief Executive Officer & Chief Brand Believer
Tony Cherbak
Special Advisor to the CEO
Recent News
2024-04-05
2023-12-25
Company data provided by crunchbase