National General · 19 hours ago
Loss Drafts Specialist - National General
United States
Full-time
Remote
Entry Level
$19.57/hr - $25.91/hr
1+ years expNational General is a part of The Allstate Corporation, offering a range of insurance products. The Loss Drafts Specialist is responsible for mentoring representatives, resolving escalated calls, and ensuring the team meets quality and productivity standards.
FinanceFinancial ServicesInsurance
No H1B
Responsibilities
Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals
Assist with resolution of escalated calls by utilizing knowledge and available resources to answer teammates’ questions, resolve customer inquiries and notify up-line of issues pending resolution
Update key stakeholders on loss draft team progress by communicating with supervisors and managers to report issue status and provide feedback on team performance
Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions
Coach and develop loss draft representatives by supporting supervisors, mentoring team members and providing advice and feedback as required to guide success of loss draft team and meet service level expectations
Contribute to effectiveness of customer service by promoting organizational policies and best practices, auditing random accounts for accuracy and compliance and monitoring calls against established metrics to ensure alignment with productivity and quality standards and achievement of service level agreements
Provide subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support customers in multiple areas and assist team members and internal departments with complex situations
Qualification
Required
High School Diploma or GED (Required)
Preferred
1+ years loss draft/claims experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered
Company
National General
As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$189.99M2020-07-07Acquired
2014-02-21Undisclosed· $189.99M
Leadership Team
Denise Weber
Executive Asst. to CEO
Patrick Macellaro
Chief Financial Officer
Recent News
2025-08-04
Research and Markets
2025-06-26
Company data provided by crunchbase