JPW Industries · 12 hours ago
Technical Field Sales Lead Technician
Manitowoc, WI
Full-time
Onsite
Mid, Senior Level
3+ years expJPW Industries is redefining excellence in industrial tools and machinery, and they are seeking a Technical Field Sales Lead Technician to enhance customer satisfaction and drive service revenue. This role involves hands-on field service expertise, including installation, maintenance, and repair of complex machinery, along with customer training and support.
Advanced MaterialsMachinery ManufacturingManufacturingWood Processing
Responsibilities
Installation & Maintenance – Travel to customer locations to install and repair Baileigh branded Metal Forming and Chip Making equipment, applying deep knowledge of electronics, mechanics, pneumatics, hydraulics, and programming
Technical Diagnostics – Review work orders, blueprints, and schematic diagrams to plan repair and installation tasks. Test wiring, switches, and relays, using diagnostic instruments, and replacing faulty components to ensure full operational readiness
Field Service Expertise – Perform on-site repair, calibration, and preventive maintenance, ensuring timely response to customer needs. Be available for occasional emergency repairs during off-business hours
Customer Engagement – Work directly with customer representatives to verify installation requirements and provide expert guidance on equipment operation, performance, and safety
Training & Development – Conduct training sessions for customer teams, Authorized Service Centers (ASCs), and Baileigh Technicians to enhance technical knowledge and maintenance capabilities
Technical Support – Assist customers via phone or video troubleshooting for return/repair issues, ensuring efficient problem resolution and minimal downtime
Revenue Growth – Support revenue generation through service engagements, installations, and training services that enhance the customer experience and create long-term partnerships
Cross-Functional Collaboration – Partner with Sales, Engineering, and Customer Service teams to identify technical opportunities, improve service processes, and provide feedback on product performance in the field
Leadership – Lead responsibility for our Technical support team in day-to-day tasks and decision making alongside the department manager
Qualification
Required
Technical degree or equivalent experience in electrical, mechanical, or industrial technology
3+ years of experience in field service, equipment installation, or technical repair in industrial or manufacturing environments
Experience in leading and guiding a small customer-facing team in repairs and service
Strong understanding of electrical circuits, electronics, pneumatics, hydraulics, and programming
Ability to diagnose and repair complex machinery and systems using hand tools, diagnostic equipment, and precision instruments
Excellent verbal and written communication skills, with the ability to train and support customers effectively
Resourceful and analytical, with the ability to troubleshoot issues quickly and efficiently both on-site and remotely
Willingness to travel domestically and occasionally internationally for installations, repairs, and training engagements
Collaborative mindset with the ability to partner across departments to deliver exceptional service and technical excellence
Preferred
Knowledge in Metal Working machinery a plus
Benefits
Competitive Pay + Annual Bonuses
Comprehensive Benefits: Medical, dental, vision, life insurance, disability, telehealth, and more from Day 1
Retirement Plans & Employer Contributions
Generous PTO + Paid Holidays
Career Development & Learning Opportunities
Team Member Appreciation Events
A Culture That Values Integrity, Teamwork & Innovation
Company
JPW Industries
A La Vergne, Tenn.-based maker of metalworking, woodworking and material handling products.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-07-19Acquired
Leadership Team
Jim Caudill
President and Chief Executive Officer
Kevin Kosobud
Chief Product Officer
Recent News
2025-02-17
Company data provided by crunchbase