LensCrafters · 12 hours ago
Eyecare Technician at Living Well Eyecare by Lenscrafters (Located at Microsoft HQ)
Redmond, WA
Part-time
Onsite
New Grad, Entry Level
$20.67/hr - $29.22/hrLensCrafters is a leader in the vision care industry, dedicated to providing exceptional eye care services. The Eyecare Technician role focuses on delivering high-quality customer service, managing patient records, and assisting with pre-examination testing and contact lens orders.
E-CommerceEyewearRetail
Responsibilities
Greets customers without delay (within 30 seconds)
Promptly answers the telephone (3 rings) in a friendly and courteous manner
Explains all required paperwork, tests, products and services
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary
Shows patience and courtesy to indecisive or difficult customers and patients
Performs work accurately and thoroughly despite time pressure and customer volume
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
Places contact lens orders, processes shipments and properly submits invoices for payment
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
Explains to customers “One Hour” processing and expected delivery times
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
Maintains safe working environment for all associates/patients
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed
Qualification
Required
High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise
Preferred
Previous experience in customer service, retail and/or optical
Strong interpersonal skills
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
LensCrafters
LensCrafters is a producer and an optical retailing of lenses.
Founded in 1983
10001+ employees
H1B Sponsorship
LensCrafters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (35)
2023 (18)
2022 (41)
2021 (35)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
E Dean Butler
Founder/CEO
Recent News
2025-10-27
Duluth News Tribune
2025-10-24
Company data provided by crunchbase