Chesapeake Regional Healthcare · 19 hours ago
Office Coordinator
Chesapeake, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expChesapeake Regional Healthcare is a healthcare provider focused on patient care, and they are seeking an Office Coordinator to assist patients through their imaging experience. The role involves scheduling, verifying patient information, and ensuring a smooth registration process while maintaining accurate documentation and supporting other administrative tasks.
Health CareHospitalMedical
Responsibilities
Greet all patients entering the facility. Assist patients as needed by using wheelchair, etc
Verify identity and purpose for their visit
Ensure that all patients complete necessary forms in a timely manner and that a copy of their current insurance and identification cards are obtained, verified, corrected if needed and scanned in. Provide assistance with paperwork and instructions, if needed
Update patient registration forms
Administer special forms as required: Demographics, HIPAA Compliance & Financial Forms
Ensure that patient completely reviews and signs Patient Safety Questionnaire and all other necessary authorizations
Review the patient’s answers on the forms to ensure the patient is cleared for the exam. Inquire and ask for details
Update and ensure that all departments received required patient registration/script/order information. If missing, enter referring physician’s information. Check the script and all pertinent information for accuracy
Collect and record patient payments to ensure accurate accounting. Discuss monthly payment agreements and ABNs (for Medicare)
Count petty cash every opening and closing shift. Reconcile daily payments every evening for Billing Department
Assist with incoming phone calls as necessary and transfer appropriately
Call “no shows” or rescheduled appointments. Clean out the pending folder
Schedule walk in X-Ray patients
Maintain accurate documentation of all film and CD transfers. Instruct the patient to sign out films and CDs. Document the patient chart and scan the sign out form into the patient chart
Ensure that reception area is neat and orderly at all times. Replace expired magazines for new magazines. Tidy the tables and chairs
Contact patient transportation when necessary
Assemble paperwork packets for the next day exams. Paperwork packets should be assembled based on scan
Pertinent previous exams, studies, labs, films and reports should be present prior to or at the time of scheduled exam. If not, inquire from patient when and where previous studies are. Notify supervisor or pull applicable studies from online site
Check previous day’s paperwork to ensure the electronic version is saved prior to destroying the original
Document and distribute CT preparation kits
Assist in Scheduling, Entering Orders and all other functions related to a Registrar
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Qualification
Required
High School Diploma or General Education Degree (GED)
Knowledge of each department necessary to work in this area
Ability to greet all patients entering the facility
Ability to assist patients as needed by using wheelchair, etc
Ability to verify identity and purpose for their visit
Ability to ensure that all patients complete necessary forms in a timely manner
Ability to obtain, verify, correct if needed and scan a copy of their current insurance and identification cards
Ability to provide assistance with paperwork and instructions, if needed
Ability to update patient registration forms
Ability to administer special forms as required: Demographics, HIPAA Compliance & Financial Forms
Ability to ensure that patient completely reviews and signs Patient Safety Questionnaire and all other necessary authorizations
Ability to review the patient's answers on the forms to ensure the patient is cleared for the exam
Ability to inquire and ask for details
Ability to update and ensure that all departments received required patient registration/script/order information
Ability to check the script and all pertinent information for accuracy
Ability to collect and record patient payments to ensure accurate accounting
Ability to discuss monthly payment agreements and ABNs (for Medicare)
Ability to count petty cash every opening and closing shift
Ability to reconcile daily payments every evening for Billing Department
Ability to assist with incoming phone calls as necessary and transfer appropriately
Ability to call 'no shows' or rescheduled appointments
Ability to clean out the pending folder
Ability to schedule walk in X-Ray patients
Ability to maintain accurate documentation of all film and CD transfers
Ability to instruct the patient to sign out films and CDs
Ability to document the patient chart and scan the sign out form into the patient chart
Ability to ensure that reception area is neat and orderly at all times
Ability to replace expired magazines for new magazines
Ability to tidy the tables and chairs
Ability to contact patient transportation when necessary
Ability to assemble paperwork packets for the next day exams
Ability to ensure pertinent previous exams, studies, labs, films and reports are present prior to or at the time of scheduled exam
Ability to inquire from patient when and where previous studies are
Ability to notify supervisor or pull applicable studies from online site
Ability to check previous day's paperwork to ensure the electronic version is saved prior to destroying the original
Ability to document and distribute CT preparation kits
Ability to assist in Scheduling, Entering Orders and all other functions related to a Registrar
Ability to attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Preferred
Competency in Medical Terminology
Company
Chesapeake Regional Healthcare
Chesapeake Regional Healthcare renders rehabilitation, behavioral health, hospice, emergency care, surgery and home healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reese Jackson
President & CEO
Bailey Uggeri
Care Partner
Recent News
The Virginian-Pilot
2025-12-27
The Virginian-Pilot
2025-10-15
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