Magnit Global · 1 day ago
Sr Director, Client Services
Montana, United States
Full-time
Onsite
Director/Executive
$160K/yr - $190K/yr
12+ years expMagnit Global is a leader in workforce management, offering innovative solutions for the modern workforce. The Senior Director of Client Services is responsible for overseeing high-value client relationships, driving client satisfaction and growth, and leading a team of Account Managers.
Human Resources
Responsibilities
Maintain strong relationships with C-level executives and decision-makers across global client accounts. Serve as a strategic partner, understanding regional challenges, market trends, and business needs
Serve as the next level point of contact and escalation for executive-level client stakeholders across a portfolio of enterprise accounts
Leverage deep knowledge of all Magnit product lines to develop new client growth strategies
Lead the creation and execution of client-specific strategic growth plans focused on retention, expansion, and solution innovation
Drive revenue growth by identifying, pursuing, and closing upsell and cross-sell opportunities across Magnit’s full suite of offerings
Collaborate with internal teams to design and deliver custom solutions that address complex, enterprise-scale client needs
Lead strategic planning for Quarterly and Annual Business Reviews in partnership with internal stakeholders, ensuring client alignment and value delivery
Champion the voice of the client internally by identifying opportunities for product or service innovation based on evolving client needs
Ensure proactive tracking and management of all client interactions, pipeline activities, and engagement metrics in CRM systems
Lead and mentor a high-performing team of Account Managers/Senior Account Managers; oversee performance management, talent development, and succession planning
Represent Magnit at key industry and client events, sharing thought leadership and reinforcing brand presence
Influence internal operational excellence and continuous improvement initiatives to enhance client satisfaction and delivery quality
Travel as required to support executive client meetings, team development, and strategic initiatives
Qualification
Required
Bachelor's degree required; advanced degree preferred; or equivalent experience
12+ years of progressive experience in strategic account management, enterprise sales, or client delivery
Proven track record of successfully growing multi-million dollar accounts and achieving double-digit revenue growth
Global strategic thinking, financial acumen, and ability to drive global expansion initiatives
Ability to manage a portfolio of at least $150M in spend and 1.5M GP
Experience managing and scaling account teams across large, complex enterprise clients
Strategic mindset with strong consultative selling skills and a demonstrated ability to drive executive engagement
Deep knowledge of contingent workforce, staffing, or HR services industry preferred
Outstanding executive communication, negotiation, and relationship management skills
Strong business acumen, analytical capabilities, and comfort with CRM tools and reporting metrics
Ability to influence at the executive level and lead through complexity and change
Willingness to travel as needed for client and team engagement
Preferred
Deep knowledge of contingent workforce, staffing, or HR services industry
Benefits
Unlimited PTO
Medical, dental, and vision coverage
Retirement planning
Discounts and perks for tickets, travel, merchandise and more
Employee contributions to favorite charities
Support corporate volunteering hours
Company
Magnit Global
Magnit™ (formerly PRO Unlimited) is a global leader and pioneer in contingent workforce management.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Teresa Carroll
Chief Executive Officer
Aaron Woods
Talent Sourcing Partner
Company data provided by crunchbase