HCA Healthcare · 5 hours ago
IT Client Support High Volume Call Center
Okeechobee, FL
Full-time
Onsite
New Grad, Entry LevelHCA Healthcare is a leading provider of healthcare services, and they are seeking an Associate Client Support Analyst to provide technical support for basic incident resolution and requests reported to the IT Service Desk. The role involves troubleshooting, diagnosis, and repair for end user systems in a 24/7 call center environment.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Provide technical support to the end user
Access all available support tools and staff to resolve issues
Provide troubleshooting, diagnosis, and repair for end user systems
Collect information through constructive customer conversation
Qualification
Required
Experience with call center techniques & competency in call center tracking tools
Prior experience supporting customers in use of application software
Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi
Preferred
Proficiency in using support software tools highly preferred
Mobile device support & Apple product support experience highly preferred
Understanding of Healthcare technology industry preferred
General desktop, basic network troubleshooting and support experience highly preferred
CompTia certification helpful
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
Founded in 1968
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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