Suger · 20 hours ago
Customer Success Manager (Implementation & AI Enablement)
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $120K/yr
3+ years expSuger.io is a company that helps revenue teams sell more effectively by simplifying workflows for cloud marketplaces. The Customer Success Manager (Implementation & AI Enablement) will own the full customer implementation lifecycle, ensuring effective onboarding, training, and adoption of AI-driven solutions for cloud marketplace workflows.
B2BSaaSSoftware
Responsibilities
Own customer onboarding and implementation from kickoff through go-live
Lead discovery, scoping, and configuration across cloud marketplaces and core RevOps systems
Manage implementation timelines, stakeholders, and go-live readiness
Design and deliver customer training that drives early adoption
Translate complex workflows into clear, repeatable enablement assets
Train and improve Suger’s AI agents using real customer workflows and patterns
Partner with Product and Engineering to enhance AI-driven setup, support, and guidance
Own post–go-live stabilization, usage monitoring, and optimization
Identify risks, expansion opportunities, and scaling recommendations
Collaborate cross-functionally with Support, Sales, and Partnerships to ensure customer success
Qualification
Required
3–6+ years in Customer Success, Implementation, Solutions Engineering, or RevOps roles
Experience owning complex B2B SaaS implementations end-to-end
Background working with technical or operational products (integrations, billing, RevOps, CPQ)
Strong project management and stakeholder coordination
Ability to explain complex systems clearly and confidently
Process-driven and highly organized
Comfortable working with ambiguity and evolving systems
Curious mindset with interest in AI-driven workflows and automation
Preferred
Experience with AWS, Azure, or GCP marketplaces
Familiarity with Salesforce, RevOps tooling, or finance systems
Experience training customers or building enablement programs
Prior exposure to AI-assisted products or automation workflows
Startup experience in a fast-scaling environment
Company
Suger
Suger is a marketplace platform to manage product listings, offers, contracts, metering, and billing sevices.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18.5MKey Investors
ThresholdY Combinator
2025-02-12Series A· $15M
2023-11-16Seed· $2.5M
2023-04-05Pre Seed· $1M
Leadership Team
Jon Yoo
CEO & Co-Founder
Chengjun Yuan
Co-founder & CTO
Recent News
thesaasnews.com
2025-02-13
2025-02-12
Company data provided by crunchbase