Pearson · 19 hours ago
Senior Content Development Administrator
Springfield, IL
Full-time
Onsite
Senior Level
$27/hr - $27.50/hr
5+ years expPearson is a global learning company dedicated to helping individuals achieve their personal breakthroughs through learning. The Senior Content Development Administrator will guide and supervise scoring directors, ensuring consistent application of scoring decisions across projects while managing quality and providing feedback to improve performance.
BooksDigital MediaEdTechEducationHigher Education
Responsibilities
Guide and supervise scoring directors assigned to projects
Ensure that customers’ scoring decisions are applied consistently to all student responses
Works with the project manager to complete quality management plans, rangefinding plans, and other project documentation, as required
Plans content hours for assigned projects
Identifies potential scoring directors from the pool of scoring supervisors. Guides, trains, and develops scoring directors and supervisors for future content roles
Conducts interventions and coaches scoring directors as needed
Completes Scoring Director Feedback Forms and provides timely feedback to scoring directors and scoring managers
Works with scoring directors to create online training modules for assigned projects
Reviews training sets and annotations and provides feedback to scoring directors
Ensures proper documentation of, sign-off on, and archival of all scoring decisions and final training materials
Guides scoring directors in completing project item evaluations (e.g., for field tests) and reviews them prior to submission to customers
Monitors reports across grades and items to verify quality expectations are met and project completes on time. Works with scoring directors to address quality issues, and communicates plans/issues to content manager and project manager
Obtains, analyzes, and reports on information concerning the strengths and weaknesses of scoring performance. Performs/participates in root-cause analysis, identifies inefficiencies, and recommends and implements improvements as necessary
Attends all relevant project status and customer meetings and compiles appropriate reports on assigned activities as requested
Functions as primary customer contact for oral and written communication involving content for assigned project
Performs the role of scoring director when necessary
May be asked to support new bids and proposals by analyzing customer requirements and providing insight on time and cost estimates for content-related activities
May be asked to mentor or advise other projects’ content specialists and/or scoring directors
May be asked to review and edit work of other projects’ content specialists and/or scoring directors
May assist project manager in project-specific budget/cost estimate process
Ensures that quality records are compiled and archived in accordance with Control of Records
Qualification
Required
Bachelor's degree
Excellent internal and external customer service skills
Excellent communication interpersonal skills (including phone skills for distributed projects and customer/program team meetings)
Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content-/project-related documentation
Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects
Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations
Strong computer skills, including use of common Microsoft Office applications (e.g. Word, Excel, PowerPoint), Google tools (e.g. Gmail, Google Drive, etc), and ability to handle multiple computer applications simultaneously
Ability to supervise large groups
Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and make sound business decisions under tight deadlines
Ability to maintain a confidential work environment
Preferred
Two (2) years of experience as a Scoring Director or (5) years Scoring Supervisor in open-ended scoring preferred
Background/experience in educational measurement, including knowledge of common scoring industry practices
Experience directing both regional and distributed supervisors and scoring directors
Strong working knowledge and understanding of Scoring System reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement
Company
Pearson
Pearson operates as a media and education company that offers a wide range of services to its customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1969-08-13IPO
Leadership Team
Liav Even-Chen
Chief Financial Officer (Pearson Israel)
Kim England
Vice President, Digital Employee Experience and Community Engagement
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