Experian · 3 days ago
Unemployment Hearings Manager - Remote
United States
Full-time
Remote
Senior Level
$72K/yr - $124K/yr
5+ years expExperian is a global data and technology company, powering opportunities for people and businesses around the world. They are seeking an Unemployment Hearings Manager to manage the hearing process for clients, oversee a team of hearing coordinators, and ensure strategic execution of hearing preparation and representation.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Provide comprehensive leadership and strategic oversight to the hearings team and independent contractors
Foster internal team growth and manage independent contractor relationships
Lead coaching sessions to foster development, accountability, and continuous improvement while conducting regular 1:1's in addition to mid-year and annual reviews
Ensure all processes comply with internal audit standards and regulatory requirements while overseeing daily operations including hearing volumes to maintain efficiency
Collaborate with our teams and clients to improve processes and outcomes while delivering feedback to senior leadership on team performance, client trends, and operational challenges to support strategic planning
Be the primary escalation point for complex hearing scenarios and internal team concerns, offering guidance and resolution for high impact accounts or escalated issues
Bring creative and strategic solutions to complex problems and help to evolve processes and team effectiveness
Qualification
Required
Bachelor's degree in Business, Human Resources, Legal Studies, Public Administration, or a related field, or equivalent relevant experience
5+ years of experience in unemployment insurance, hearings representation, employer services, or a related environment
2+ years of people leadership experience, including coaching, performance management, and team development
Experience with multi-state unemployment laws, appeals processes, hearing preparation, employer cost management, outsourced services, or payroll and professional services (e.g. UI, HR, SHRM-CP, CPP)
Knowledge of unemployment insurance laws, appeals processes, and hearing preparation
Experience managing high-volume operations with efficiency, serving as an escalation point for complex cases, and working in a regulated audit-focused environment at scale
Experience collaborating with clients and internal teams to accomplish improved outcomes
Preferred
Some experience managing or partnering with independent contractors or third-party representatives
Benefits
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
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