AbbVie · 18 hours ago
Customer Solutions Specialist
Omaha, NE
Full-time
Onsite
Entry, Mid Level
$78K/yr - $141K/yr
2+ years expAbbVie is dedicated to discovering and delivering innovative medicines that address serious health issues. The Customer Solutions Specialist plays a crucial role in the Access and Reimbursement team, serving as a subject matter expert on AbbVie’s in-office portals and solutions, while collaborating with healthcare provider offices to enhance the patient prescription experience.
BiotechnologyFinancial ServicesHealth CareMedicalPharmaceuticalVenture Capital
Responsibilities
Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience
Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert
Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient
Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs
Communicate with AbbVie field teams in a compliant manner
Qualification
Required
Bachelor's degree preferred or relevant and equivalent industry experience required
2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled
Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
Excellent territory and account management skills
Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results
Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers
Demonstrated ability to map and understand internal processes
Strong communication and interpersonal skills
Demonstrated ability to influence others, including internal peers, through knowledge
Strong computer aptitude required including understanding of Windows and internet browsers
Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Valid driver's license: Ability to pass a pre-employment drug screening test and meet safe driving requirements
Preferred
Prior health care sales experience, or experience working in a health care environment preferred
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Company
AbbVie
AbbVie is a biopharmaceutical company focused on immunology, oncology, neuroscience, virology, and aesthetics. It is a sub-organization of AbbVie.
10001+ employees
H1B Sponsorship
AbbVie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (273)
2024 (190)
2023 (225)
2022 (284)
2021 (186)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$15B2024-02-27Post Ipo Debt· $15B
2023-03-08Post Ipo Equity· $0.25M
2012-12-20IPO
Leadership Team
Robert Michael
Chairman of the Board and Chief Executive Officer
Micah Bregman
Vice President, Global Strategy and Pipeline, Allergan Aesthetics
Recent News
2026-01-20
2026-01-20
2026-01-20
Company data provided by crunchbase