Vertex Hospitality Group · 16 hours ago
Training Manager
Queens, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
3+ years expVertex Hospitality Group is seeking Training Managers to develop and maintain training programs across all NRG Adventure Park locations. This role focuses on ensuring consistent and effective training for all team members, enhancing operational excellence and guest satisfaction.
Restaurants
Responsibilities
Design, implement, and maintain comprehensive training programs for all operational roles (park managers, court monitors, etc)
Develop standardized onboarding and ongoing training materials, including manuals, SOPs, videos, and digital learning content
Partner with Operations to identify training needs and refresh content regularly
Create scalable training systems that can be deployed across 20+ locations
Support new park openings by leading training sessions, facilitating onboarding, and ensuring operational readiness
Conduct on-site visits to evaluate training effectiveness and consistency
Own the Learning Management System (LMS): content upload, tracking, reporting, and optimization
Facilitate virtual and in-person training workshops, including leadership development and safety training
Measure retention, completion rates, and operational performance improvements
Collaborate with Operations, HR, and Safety to ensure training aligns with brand standards, guest experience goals, and compliance requirements
Develop and maintain certification programs for attractions, safety, and equipment operation
Support performance improvement initiatives by developing targeted training interventions
Conduct audits to ensure consistency in training execution across all parks
Gather feedback from trainees, managers, and leaders to continuously improve the training program
Monitor KPIs: guest satisfaction, safety compliance, operational scores, and staff performance
Qualification
Required
3+ years of multi-unit management experience, ideally in family entertainment, hospitality, or high-volume retail/restaurant
Bilingual Mandarin required
Preferred
Bachelor's degree in Business, Hospitality, or related field
Experience building training programs from the ground up is a strong plus
Experience supporting new location openings is preferred
High energy, enthusiastic, hands-on
Adaptable and comfortable with rapid growth and changing priorities
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Company
Vertex Hospitality Group
Vertex Hospitality was founded in 2016.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase