Harvard University · 4 days ago
Business Analyst - RPA
Cambridge, MA
Full-time
Onsite
Mid, Senior Level
5+ years expHarvard University is a prestigious institution dedicated to innovation and collaboration in various fields. They are seeking a Business Analyst - RPA to work with the Robotics Process Automation team, creating automated solutions and collaborating with stakeholders to enhance business processes and drive value.
EducationHigher EducationUniversities
No H1B
Responsibilities
Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
Work with Business Units to perform value analysis (ROI) for the processes
Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
Identify and document best practices for ongoing RPA adoption
Facilitate sessions with stakeholders to drive out requirements
Consider change management implications for implementation of new RPA processes
Deliver key business analysis artifacts, using best practices and tools, for the design, solution, and execution of medium and large projects
Document and diagram the existing environment and data-flows
Gather non-functional requirements such as security, capacity performance and availability
Act as a liaison between business and technical resources
Recommend ‘to-be’ process map designs using Cross-functional flowcharts
Define configuration specifications and business analysis requirements
Conduct Process diagnostics & opportunity identification
Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
Help design, document, and maintain system processes
Creating Business Case and ROI which can be submitted for review and approvals
Qualification
Required
Minimum of five years' post-secondary education or relevant work experience
5 years of experience supporting business process documentation with business owners and SMEs across multiple teams
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management
Demonstrate strong collaboration across all levels of the organization
Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement
Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
Understand the needs of and support a company with global operations
Ability to translate requirements into processes and controls
Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures
Flexible and dynamic personality
Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
Experience working on major projects
Experience/knowledge of a range of technical platforms and solutions
Work with individuals to understand and build detailed process maps and business requirements documents
Ability to rapidly grasp processes and identify potential RPA solutions
Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
A team player that is willing to learn and adapt in a high pace delivery environment
Preferred
Experience working with automation software (e.g., UiPath or Automation Anywhere)
Experience analyzing data to draw business-relevant conclusions
Experience writing simple SQL queries for data analysis
Experience in proper use of large language models (e.g. ChatGPT)
Bachelor's Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields
+ Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Company
Harvard University
Harvard University is a private research university and a member of the Ivy League.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$136.43MKey Investors
National Endowment for the Humanities (NEH)Alfred P. Sloan FoundationMassachusetts Clean Energy Center
2023-01-10Grant· $0.35M
2022-01-01Grant· $1.5M
2021-08-24Grant· $0.07M
Leadership Team
Anne Margulies
CIO
Christopher Petty
Director Of Business Development
Recent News
CB Insights
2026-01-23
2026-01-20
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