Columbia Insurance · 1 day ago
Claims Manager - Property
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expColumbia Insurance is a company that values its people and aims to lead the industry through people-first partnerships. They are seeking a Claims Manager - Property to provide oversight of property claims supervisors and large loss adjusters, ensuring high-quality claims handling and operational effectiveness.
Financial ServicesInsurance
Responsibilities
Provide leadership, coaching, and direction to property claims supervisors and large loss adjusters
Set clear performance expectations and ensure consistent, high-quality claims handling practices
Foster a collaborative, accountable, and service-focused claims culture aligned with the company’s values
Oversee the handling of all commercial property claims, including complex and large loss claims
Ensure claims are handled in compliance with company guidelines, regulatory requirements, and best practices
Monitor and manage property claim severity, frequency, cycle times, and overall financial performance
Analyze claim outcomes and implement strategies to improve results and policyholder experience
Recommend settlement authority and set reserves within authority and escalate issues appropriately to claims leadership
Identify potential high severity losses and report them in a timely manner to management
Participate in claim roundtables and provide mentorship or guidance to less experienced adjusters as needed
Contribute to internal audits and complete file reviews
Collaborate with underwriting and risk management teams on legal trends, claim developments, and lessons learned
Develop, implement, and maintain a comprehensive catastrophe response program
Lead catastrophe planning, readiness, vendor management, and post-event response
Coordinate internal and external resources during CAT events to ensure timely, effective claims handling
Conduct post-CAT reviews and implement improvements based on lessons learned
Monitor trends in the insurance industry related to property claims, catastrophe management, construction costs, and regulatory changes
Recommend and implement changes, enhancements, or new approaches to improve claim outcomes and operational effectiveness
Serve as a subject matter expert for property claims within the organization
Identify, evaluate, and recommend innovative technologies, tools, and vendors to streamline property claims processes
Partner with leadership and internal teams to implement solutions that drive efficiency, accuracy, and improved results
Lead or support initiatives focused on automation, data utilization, and workflow optimization
Oversee property claims reporting to reinsurers, ensuring accuracy, timeliness, and compliance with treaty requirements
Serve as a key liaison with reinsurance partners regarding property losses and catastrophe events
Support audits, reviews, and data requests related to reinsurance
Enforce company policies and procedures
Other duties as assigned
Qualification
Required
10+ years of experience handling commercial property claims, with a strong background in large loss management and catastrophe claims
5+ years of prior leadership experience in property claims
Operational experience with Xactimate and XactAnalysis
Proven ability to manage competing priorities in a fast-paced environment
Proven leadership experience managing supervisors and/or senior claims professionals
Strong understanding of property claims operations, coverage analysis, and financial impacts
Experience with catastrophe response planning and execution
Excellent analytical, organizational, and communication skills
Demonstrates experience or ability to deal with significant/complex coverage matters
Deep knowledge of property claims, especially negotiation and resolution techniques
Proven ability to manage high severity claims and exercise independent judgment with limited supervision
Strong written and verbal communication skills, with the ability to present complex information clearly and persuasively
Experience working with outside counsel, experts, and insureds
Has sound critical thinking, and problem-solving capabilities
Outstanding customer service, attention to detail, and multi-tasking skills
Strong computer skills, including a strong knowledge of Microsoft applications (Outlook, Word, Excel)
Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire) with the ability to obtain additional non-residential adjuster licenses
Ability to travel, as necessary
Bachelor's degree strongly preferred
Preferred
Professional designations such as CPCU, AIC, SCLA, or similar
Experience implementing process improvement initiatives and/or new claims technology
Familiarity with reinsurance structures and reporting requirements
Experience working in Guidewire Claim Center
Benefits
Medical, Dental, and Vision coverage
401(k) and company match
Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
Family-like culture
Year-round wellness initiatives
Company sponsored events
Opportunities for professional development with conferences, events, and continued education
Company
Columbia Insurance
At Columbia Insurance, we deliver peace of mind through trusted, people-first partnerships.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Thompson
President & CEO
Todd Ruthruff
President & CEO (elect)
Recent News
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