Kemah Palms Recovery · 1 day ago
Admissions Coordinator
Greater Houston
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrKemah Palms Recovery is seeking an Admissions Coordinator who will serve as the first point of contact for individuals and families seeking treatment. This role involves managing the admissions process, ensuring all clinical, financial, and operational requirements are met while providing exceptional customer service to support clients in their recovery journey.
Addiction TreatmentHealth Care
Responsibilities
Respond immediately to all inbound calls, web inquiries, referral messages, and live chat requests
Demonstrate empathy, active listening, and professionalism with every interaction
Provide program information, level-of-care understanding, insurance guidance, and answer all questions to support client conversion
Follow up promptly on missed calls, pending inquiries, and warm transfers
Track call volume trends and communicate insights and concerns to Admissions Leadership
Manage the full admissions workflow from first call to physical arrival
Conduct pre-screen assessments and gather demographic, clinical, and financial information
Schedule admission dates/times and coordinate seamlessly with nursing, clinical, and operations teams
Give tours (virtual or onsite) to potential clients, parents, referral partners, or community visitors
Ensure financial agreements, treatment consents, HIPAA forms, and all required documentation are signed prior to admission
Run VOBs (Verification of Benefits) accurately and efficiently for all incoming inquiries
Coordinate with internal billing teams to review coverage, deductibles, copays, and estimated out-of-pocket costs
Communicate financial expectations clearly to clients and families before admission
Upload all VOBs, financial consents, and verification documents into the EHR/RCM system
Collaborate with Utilization Review and Billing to resolve insurance issues as needed
Ensure weekly that all active clients’ insurance policies remain active and have not been terminated
If a policy shows as terminated or inactive, promptly contact the client/family to resolve the issue, obtain updated insurance, or determine next steps
Document all coverage updates and communication in the EHR in real time
Enter all demographic, insurance, referral, and financial information into the EHR/RCM system with 100% accuracy
Maintain up-to-date and compliant admissions documentation in accordance with TAC 448 and internal policy
Ensure all required forms, signatures, and intake documents are completed before admission is finalized
Coordinate rides, flights, Uber/Lyft bookings, or facility transportation for incoming clients as needed
Confirm arrival times with families, clients, drivers, and nursing staff
Document all travel details in the EHR and communicate updates to leadership and nursing
Work collaboratively with clinical, operational, medical, and UR teams to ensure smooth admissions flow
Train new admissions coordinators or temporary support staff as assigned by leadership
Provide ongoing feedback to improve scripts, workflows, and conversion strategies
Maintain high conversion ratios by responding quickly, building rapport, and overcoming barriers to admission
Monitor call outcomes and escalate concerns or trends to the Director of Admissions
Support marketing and business development with accurate referral tracking and real-time updates
Qualification
Required
Prior experience in an admissions, intake, call center, customer service, or healthcare support role
Strong understanding of insurance terminology (VOB, copay, deductible, OOP, OON, etc.)
Excellent verbal and written communication skills
Strong multitasking, time management, and organizational abilities
High emotional intelligence with the ability to remain calm during crisis calls
Proficiency with EHR/RCM systems (Lightning Step, Kipu, WellSky, or similar)
Ability to work weekends, evenings, or on-call shifts as needed
Preferred
Experience in behavioral health, mental health, or substance use treatment preferred
Company
Kemah Palms Recovery
A comprehensive alcohol, substance abuse, and dual-diagnosis recovery program that helps individuals get their lives back on track.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Flowers, PhD, CSAT, LPC-S
Founder and CEO
Sabih Faraz MD, MBA
Chief Executive Officer
Company data provided by crunchbase