Hyatt Centric · 13 hours ago
Front Office Manager
Nashville, TN
Full-time
Onsite
Mid, Senior Level
4+ years expHyatt Centric Nashville is seeking a Front Office Manager who enjoys taking care of people and is committed to providing excellent customer service. This role involves overseeing all front office operations, managing guest services, and ensuring effective communication among team members.
Hospitality
Responsibilities
Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel Colleagues to reflect the company's service standards and procedures
Perform all tasks of a Front Office Colleagues as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all Colleagues are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Ensures proper staffing levels for customer service goals
Other job duties as assigned
Qualification
Required
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Benefits
Medical
Dental
Vision
401k
Life Insurance
Short-Term Disability
Long-Term Disability
EAP
Tuition Reimbursement
Awesome Travel Perks
Company
Hyatt Centric
Hyatt Centric hotels are located in the heart of the action, serving as the perfect spot for exploring all your destination has to offer.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase