CGI · 10 hours ago
IT Support Technician
Lebanon, VA
Full-time
Onsite
Entry Level
$28K/yr - $57K/yr
1+ years expCGI is one of the largest independent technology and business services firms in the world, supporting clients' digital journeys. The IT Support Technician role involves troubleshooting support requests, imaging and deploying workstations, and managing hardware assets to ensure technology needs are met for both internal members and external clients.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
No H1B
U.S. Citizen Only
Responsibilities
Take incoming phone calls from internal and external customers during an 8–10-hour shift. The US Service Desk is a 24x7 working environment and shifts can include evenings, nights and weekends
Track, support, and monitor IT support requests to full resolution in a timely manner
Act as the first line of support for end users by taking incoming phone calls, emails and chat
Responsible for resolving any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management
Demonstrate a proactive approach including recommendations for improvements where necessary and reasonable
Qualification
Required
Minimum High school or GED with relevant technical training and/or equivalent work experience
Minimum 1-3 years of experience working in an IT support role or Call Center environment
Knowledge of desktop operating systems, various software applications, hardware, networking and internet technologies
Exceptional attention to detail is required
Pro-active/self-starter – must be able to work independently and in a team environment
Experience documenting technical information into a knowledgebase and/or process documentation
Ability to effectively communicate both verbally and written with customers, team members, and management
Must be dedicated to the role: punctual, self-confident and completely dependable
Fast learner with a passion for technology
Must be able to successfully complete a government background investigation
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
Company data provided by crunchbase