Nordstrom · 16 hours ago
Senior Technical Program Manager - Store Experience Technology (Hybrid - Seattle)
Seattle, WA
Full-time
Hybrid
Senior Level
$142K/yr - $220K/yr
5+ years expNordstrom is a leading fashion retailer, and they are seeking a Senior Technical Program Manager to drive the execution of technology programs within the Store Experience Technology organization. This role involves collaborating with business and technology stakeholders to develop and launch technology solutions that enhance in-store operations.
E-CommerceFashionRetail
Responsibilities
Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation
Engage with product management and engineering teams to align prioritization of store and operations initiatives and key metrics that define the success of these initiatives
Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning
Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision with a focus on reliable and scalable store technologies that enable operational excellence
Identify hard external dependencies and ensure that systems can meet targeted service-level objectives
Work directly with engineering and product teams to estimate work and create appropriate program milestones
Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery
Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program
Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools
Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing
Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met
Identify and produce valuable analytics for improved performance and business decisions
Innovate and drive process improvements within program governance
Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset
Qualification
Required
A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience
5+ years of professional experience in program management within a technology environment
5+ years of experience partnering with engineering teams to develop, deliver, and successfully deploy technology solutions into production or operational environments
Exceptional technical acumen with the ability to engage deeply with engineering teams — understanding complex system designs, architecture decisions, and integration points — and providing informed recommendations without being an engineer
Proven track record partnering closely with engineering teams to design, develop, deliver, and successfully deploy complex technology solutions into production or operational environments
Demonstrated ability to lead multiple concurrent programs or initiatives, driving clarity across ambiguous problem spaces and ensuring alignment to organizational priorities
Strong stakeholder management and influencing skills, capable of navigating across engineering, product, store operations, and leadership teams to drive alignment and remove barriers
Expert in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly
Proficient with Agile methodologies and frameworks
Expert understanding of SDLC methodologies
Excellent problem-solving skills and the ability to identify and mitigate risks proactively
Experience with large-scale enterprise software/services
Experience drafting technical requirements
Preferred
Project Management Professional (PMP) certification
Professional experience delivering solutions built on AWS/GCP
Agile, lean, and Kanban delivery process experience
Experience supporting retail systems/solutions
Experience driving the modernization of legacy store technologies or implementing new hardware, POS, or associate-facing systems across large retail environments
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-22
2026-01-16
2026-01-13
Company data provided by crunchbase