OpenRouter · 20 hours ago
Customer Engineer
United States
Full-time
Remote
Senior Level
5+ years expOpenRouter is a company focused on providing AI solutions, and they are seeking a Customer Engineer to act as a technical quarterback in enterprise sales cycles. This role involves partnering with account executives, conducting discovery calls, delivering product demos, and addressing technical objections to help prospects understand how OpenRouter's solutions can solve their specific challenges.
Artificial Intelligence (AI)Information TechnologySoftware
Responsibilities
Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements
Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems
Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements
Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases
Create demos to showcase OpenRouter and manage proof-of-concept environments
Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings
Address technical objections and competitive positioning and support contract negotiations on technical terms, SLAs, and implementation timelines
Provide feedback to the Product and Engineering teams on feature requests, competitive gaps, and market requirements. Contribute to product roadmap prioritization based on customer needs
Stay current on AI/ML trends and competitive landscape
Qualification
Required
5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms
Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure
Excellent presentation skills with the ability to explain complex technical concepts to varied audiences
Strong problem-solving skills and ability to architect solutions under pressure
Customer-first mindset with genuine desire to help customers succeed
Preferred
Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus
Company
OpenRouter
OpenRouter is a platform that connects AI applications with large language models and cloud hosting providers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$40M2025-06-25Series A· $40M
2025-06-25Seed
Leadership Team
Alex Atallah
CEO, Co-Founder
Recent News
2025-10-25
Company data provided by crunchbase