CareOregon · 1 day ago
Translation Services Lead - Bilingual
United States
Full-time
Remote
Mid, Senior Level
$59K/yr - $72K/yr
3+ years expCareOregon is seeking a Translation Services Lead – Bilingual responsible for coordinating the translation of member health care and insurance materials. This role involves managing translation projects, ensuring quality and accuracy, and improving language access for Limited English Proficient members across Oregon.
Health Care
Responsibilities
Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed
Utilize TMS to communicate with translation staff and manage the workflow for all translation projects; coordinate translation service deliverables and request fulfillment from start to finish
Coordinate the distribution of work to translation staff, contractors, and on-call resources to ensure all translation project deadlines are met; monitor individual workloads
Coordinate with vendors, members, and the provider network to ensure translation of content is completed by established deadlines
Communicate project status and potential delays to requestors
In coordination with the Language Access Program Manager, provide onboarding and training support to on-call and contractor translators, monitor performance and adherence to applicable guidelines
Develop and verify specifications of translation work to be completed; track and report specification changes as needed
Track translation services budget and costs by monitoring volume and tracking changes over time; keep manager up to date
Monitor translation product quality assurance processes to ensure compliance standards are maintained
Collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality and branding standards are met
Utilize TMS to generate quality assessment reports to support the standards, including reading level requirements
Balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines
Provide assistance with direct translation services as needed
Work with manager to develop procedures and training materials for translators
Collaborate with translators to develop and maintain a comprehensive term base for each threshold language
Oversee and coordinate the relationships with translation agencies/vendors
Administer project financial records, generate Purchase Orders, process invoices, track staff hours and generate reports
Administer CAT and TMS software: Ensure compliance with data and network security, communicate with account representatives and troubleshoot issues as needed, assist system users with access, training, and questions, create translation rules in coordination with language experts; ensure rules are followed, ensure that resources are using all the features, QA reports are generated, and issues are resolved for every project, manage licenses and users
Ensure quality assurance standards are met prior to delivery of projects: Ensure that best practices are followed to accurately convey meaning and adhere to reading level requirements, ensure consistency with brand and style guidelines
Communicate with stakeholders within the organization and address evolving translation needs
Provide recommendations to improve the policy on translation services for CareOregon as needed; update intranet and service sites; and respond to any questions from stakeholders or other parties
Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs
Participate in cross-functional and cross-regional workgroups to support strategic plan deliverables
Provide information and insight into culturally and linguistically appropriate materials
Provide leadership for a team in support of team direction and goals
Provide input into staffing needs; assist in recruiting and hiring staff, using an equity, diversity, and inclusion lens
Participate in organizing, scheduling, monitoring and improving work; help ensure employees have information to meet job expectations and have coverage during absences
Contribute to the development, communication, and oversight of team and individual goals
Train, lead, and coach employees; may facilitate team meetings
Incorporate guidance from CareOregon equity tools into people leadership
Help monitor employee adherence to department/organizational standards, policies, and procedures
Assist in evaluating employee performance, providing feedback to support success, recognizing strong performance, and addressing performance gaps and accountability (corrective action)
Perform lead tasks in collaboration with Human Resources as needed
Perform work in alignment with the organization’s mission, vision and values
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals
Strive to meet annual business goals in support of the organization’s strategic goals
Adhere to the organization’s policies, procedures and other relevant compliance needs
Perform other duties as needed
Qualification
Required
Minimum 3 years' experience providing translation project coordination services
Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese
Ability to pass a translation assessment
Experience working with a translation management system (TMS) and computer-aided translation (CAT) software
Familiarity with current best practices for translation for US-based target audiences
Familiarity with current best practices for marketing translations
Knowledge of terminology management and use of term base
Knowledge of basic managed care concepts, the Oregon Health Plan (OHP) and Medicare
Excellent spoken English communication skills
Ability to speak clearly using plain language with proper grammar
Able to prioritize, meet and communicate about project deadlines
Ability to use Translation Management System (TMS) to communicate, manage and automate workflow to meet project deadlines
Ability to use computer-aided translation software such as Trados, WordFast or similar software
Ability to administer and maintain translation memory (TM) database
Intermediate level skills in MS Office Suite including Outlook, Word, and Excel
Ability to effectively assist in the translation of all forms of member correspondence, health care and insurance materials
Ability to work effectively, both independently and within a team
Ability to use discretion, good judgment and know when to ask for assistance or direction
Ability to effectively interact with internal and external individuals at all levels
Ability to collaborate and work effectively with diverse individuals and groups
Ability to share information and lessons learned with manager
Ability to handle multiple priorities, processes and demands in a dynamic work environment
Ability to work under pressure with frequent interruptions
Excellent organizational skills
Ability to exercise initiative and sustain motivation
Ability to actively support the mission, values, and goals of CareOregon and its member groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Preferred
Experience with people and/or project leadership
Desktop Translation Publishing (DTP) experience
Proofreading and quality assurance experience
Knowledge of alternative formats such as large print and audio
Experience translating healthcare and marketing materials
Experience working with a corporate or agency creative team
Benefits
Medical
Dental
Vision
Life
AD&D
Disability insurance
Health savings account
Flexible spending account(s)
Lifestyle spending account
Employee assistance program
Wellness program
Discounts
Multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
Strong retirement plan with employer contributions
PTO
Paid State Sick Time
Paid holidays
Volunteer time
Jury duty
Bereavement leave
Company
CareOregon
Everyone deserves great health care.
501-1000 employees
H1B Sponsorship
CareOregon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (10)
2023 (3)
2022 (6)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Eric C. Hunter
President and Chief Executive Officer
Amy Dowd
COO
Recent News
Behavioral Health Business
2025-09-13
2025-08-29
oregonlive.com
2025-08-13
Company data provided by crunchbase