USAJOBS · 19 hours ago
IT Specialist (CUSTSPT) NF-3
Schofield Barracks, Hawaii, USA
Full-time
Onsite
Entry Level
$52K/yr - $56K/yr
2+ years expUSAJOBS is seeking an IT Specialist for the Schofield Barracks SGT. Yano Library in Hawaii. The role involves providing technical support, diagnosing problems, maintaining hardware and software, and developing standard operating procedures for compliance.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provide technical support duties to customer support personnel. Serves as a help desk representative. Diagnoses and resolves problems in response to customer reported incidents
Researches, evaluates, and provides feedback on problematic trends and patterns
Installs, configures, troubleshoots, and maintains customer hardware and software
Provides training and instruction to enhance user performance. Sets system security levels based on under performance and appropriate regulations
Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies
Qualification
Required
Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems
Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position
If using education to qualify for this position, College and/or University Transcripts must be uploaded and provided at time of applying with application to receive consideration
Preferred
Possess at least 2 years of experience as a customer service/help desk representative in an IT (information technology) setting
Benefits
Enrollment in health and life insurance
Participation in 401k and retirement plans
Paid personal time off
Federal holidays
Access to some on-base facilities, including fitness centers, libraries, and many other amenities
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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