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Valley Health · 8 hours ago

Patient Transport Manager and EVS Customer Service Manager

Winchester, VA

Full-time

Onsite

Director/Executive

Valley Health is seeking a Patient Transport Manager and EVS Customer Service Manager to provide full-operational leadership for Patient Transport and Environmental Service Clerks. The role involves managing a team of 48 FTEs, overseeing workforce management, departmental budget, and ensuring compliance with hospital policies.

Health CareMedicalNon Profit

Responsibilities

Provide full-operational leadership for Patient Transport and Environmental Service Clerks, directly managing 48 FTEs with no supervisory layer in 24/7 environment

Own aspects of workforce management including hiring, scheduling, call-offs, coaching, corrective action, and terminations

Serve as single escalation point of nursing leadership, clinical departments, and hospital administration

Manages departmental budget, labor, productivity and expense controls; ensure operation remain within approved financial target

Ensures compliance with hospital policies, safety standards, and regulatory requirements impacting patient transport and infection-control support

Lead training initiatives, performance evaluations, accountability measures to improve service quality and staff engagement

Coordinates closely with inpatient units, EVS teams, and ancillary departments to support patient throughput, discharge efficiency, and census fluctuations

Contribute to system, hospital, and departmental performance goals through continuous improvement initiatives

Qualification

Workforce managementBudget managementRegulatory complianceTraining initiativesStaff engagementPerformance evaluations

Required