DoorDash · 16 hours ago
Customer Success Manager
United States
Full-time
Onsite
Mid Level
$55K/yr - $102K/yr
3+ years expDoorDash is a technology and logistics company committed to empowering local economies. The Customer Success Manager will drive long-term customer success by managing relationships throughout the customer lifecycle, ensuring adoption, retention, and optimization of the SevenRooms product for hospitality operators.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams
Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings
Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value
Become an expert on our In-Store platform providing technical and business solutions. Assist with product adoption and optimization to help clients maximize their investment and success
Work seamlessly with various teams across our In-Store division. Ensure we're delivering quality and thoughtful products to our clients through effective cross-functional collaboration
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a related customer-facing role
Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels, including executive audiences
Experience managing multiple priorities or projects simultaneously while maintaining strong attention to detail
A customer-first mindset with a passion for helping businesses succeed through thoughtful problem-solving
Comfort working in collaborative, cross-functional environments while staying focused on customer outcomes
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-22
Business Wire
2026-01-21
Company data provided by crunchbase