Cognizant · 18 hours ago
EUC - Service Delivery Manager
Miami, FL
Full-time
Hybrid
Mid LevelCognizant is a leading provider of IT services, and they are seeking a Service Delivery Manager responsible for ensuring the delivery of all IT services in alignment with contractual obligations and agreed Service Level Agreements (SLAs). The role includes conducting regular governance meetings, monitoring service performance, and fostering strong client relationships to drive customer satisfaction.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Ensure all IT services are delivered according to contractual obligations and agreed SLAs
Conduct regular governance and account review meetings, track service performance, and report operational results to the client
Act as the primary point of contact for the customer, fostering strong relationships and ensuring client satisfaction
Champion continual service improvement programs with measurable targets, driving SLA/KPI compliance and operational excellence
Excellent presentation skills to drive weekly, monthly & quarterly meetings
Qualification
Required
Ensure all IT services are delivered according to contractual obligations and agreed SLAs
Conduct regular governance and account review meetings, track service performance, and report operational results to the client
Act as the primary point of contact for the customer, fostering strong relationships and ensuring client satisfaction
Champion continual service improvement programs with measurable targets, driving SLA/KPI compliance and operational excellence
Excellent presentation skills to drive weekly, monthly & quarterly meetings
Benefits
Flexibility
Healthy work-life balance
Various wellbeing programs
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Founded in 1994
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase