Caterpillar Inc. · 7 hours ago
Account Manager, Product Support
Peoria, IL
Full-time
Onsite
Mid Level
$128K/yr - $193K/yrCaterpillar Inc. is a global team dedicated to building sustainable communities and creating innovative solutions. They are seeking a Product Support Account Manager to develop account strategies, build strong customer relationships, and ensure customer loyalty while managing product support and sales for Cat products and services.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Develop and execute account strategy to deliver business results
Accountable for Product Support with some sales for Cat products and services i.e. machines work tools, technology, parts, and solutions
Build strong customer relationships, become trusted advisor across their business
Maintain and drive customer loyalty
Contact for account questions and concerns
Work closely with Cat dealer network to support account portfolio needs
Qualification
Required
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Account Management: Ability to manage day-to-day activities, providing services and support to existing clients
Preferred
Field experience working with Cat dealers and customers
Bachelors degree
Understanding of Caterpillar product line and solutions offerings
Business acumen i.e. sales variance management, machine value selling
Technical aptitude / mechanical background with heavy equipment
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
GlobeNewswire
2026-01-20
The Orlando Sentinel
2026-01-20
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