Cynet Systems · 1 week ago
Senior Customer Service Representative
Little Rock, AR
Full-time
Onsite
Senior LevelCynet Systems is a company focused on supporting large industrial and commercial customer accounts, and they are seeking a Senior Customer Service Representative. The role involves managing billing operations, resolving customer inquiries, and ensuring accurate account maintenance while collaborating with cross-functional teams.
EmploymentRecruitingStaffing Agency
Responsibilities
Resolve customer complaints, special orders, and account inquiries
Process customer orders and provide information regarding services, pricing, and changes
Research customer accounts and meter data and document findings
Perform quality control checks and resolve data inconsistencies
Track and report daily operational metrics
Document processes using standard methodologies
Provide account analysis and technical assistance to resolve complex issues
Perform audit testing and maintain records for data quality and compliance
Participate in testing and defining requirements for new automations and programs
Generate and distribute billing for assigned accounts
Coordinate customer service needs with other departments
Qualification
Required
Strong customer service and account support experience
Ability to independently research and resolve customer account issues
Strong analytical and problem solving skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Strong verbal and written communication skills
Experience in customer service, data entry, or account management
Experience working with customer billing or account related data
Experience working in a fast paced, detail oriented environment
Customer service and client communication
Microsoft Office applications
Data analysis and reporting
Process documentation and quality control
Problem solving and decision making
Associate degree in a technical or business related field or equivalent work experience
Preferred
Experience with billing, payment processing, or credit and collections
Experience with process improvement or automation initiatives
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase