The Plunge House® · 1 day ago
Studio Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expThe Plunge House® is a new cold and hot plunge recovery center seeking an experienced Studio Manager to oversee sales and operations for its flagship location. The role involves managing overall operations, driving sales, and assisting in strategic brand development as the company plans to scale rapidly across the country.
Health Wellness & Fitness
Responsibilities
Oversee sales and operations for the flagship location
Develop and execute sales training programs
Work independently and collaborate with the Founders
Execute a results driven relentless approach to achieving all presale goals
Operate with a sense of urgency in achieving daily, weekly, and monthly KPI goals
Assist in the development of brand standards, operation manuals, and SOP’s
Foster The Plunge House® community and culture inside and out of the facility
Develop and execute new member acquisition and retention plans
Proactively address your locations hiring needs by identifying your team’s strengths and areas of opportunity
Make hiring decisions based on the needs of the business
Ensure all company-wide initiatives are executed in/out of the facility
Acknowledge your team’s wins and create a culture of recognition
Provide in-the-moment feedback and coaching to your team when necessary
Oversee the onboarding, training, and development of all new hires
Be an expert on facility-specific and company-wide operational procedures and policies
Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
Use discretionary judgment to ensure TPH® brand standards are being followed and communicated with ROM
Ensure facility-level goals & operating budgets are achieved
Perform monthly evaluations of all direct reports and provide mentoring for improvement
Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
Ensure that the facility is clean, maintained, and operationally sound
Provide and maintain the highest level of customer service
Must possess the ability to resolve conflict
Engage and monitor internal communication
Proficiency with computers and Studio software
Qualification
Required
3+ years of sales experience or membership sales leading a team
The ability to develop and execute sales training programs
Ability to work independently and collaborate with the Founders
Execute a results driven relentless approach to achieving all presale goals
Operate with a sense of urgency in achieving daily, weekly, and monthly KPI goals
Assist in the development of brand standards, operation manuals, and SOP's
Foster The Plunge House® community and culture inside and out of the facility
Develop and execute new member acquisition and retention plans
Proactively address your locations hiring needs by identifying your team's strengths and areas of opportunity
Make hiring decisions based on the needs of the business
Ensure all company-wide initiatives are executed in/out of the facility
Acknowledge your team's wins and create a culture of recognition
Provide in-the-moment feedback and coaching to your team when necessary
Oversee the onboarding, training, and development of all new hires
Be an expert on facility-specific and company-wide operational procedures and policies
Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
Use discretionary judgment to ensure TPH® brand standards are being followed and communicated with ROM
Ensure facility-level goals & operating budgets are achieved
Perform monthly evaluations of all direct reports and provide mentoring for improvement
Evaluations should include a one-on-one meeting to review performance notes
Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
Ensure that the facility is clean, maintained, and operationally sound
Provide and maintain the highest level of customer service
Must possess the ability to resolve conflict
Engage and monitor internal communication
Proficiency with computers and Studio software
Preferred
Bachelor's Degree in a related job field, a plus
Minimum of 3 years of previous sales experience (highly preferred)
Minimum of 2 years of management experience (highly preferred)
Experience in the Health and Fitness Industry (preferred)
Experience in Customer Service/Hospitality (preferred)
Self-motivated and driven sales professional
Excellent communication and organization skills required
Ability to effectively give training presentations to small groups, with previous experience in training/mentoring
Basic computer skills (MS office and basic software programs)
Compliance with the TPH® Brand
Ability to work flexible schedules as needed, including weekends and holidays
Benefits
Direct Access To The Founders & Unlimited Potential For Growth Opportunity
Benefits & Health Insurance
2 Weeks PTO
Company
The Plunge House®
The Plunge House® was created to provide accessibility to cold & hot plunge contrast therapy for the person looking to recover faster and feel better.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase