Otter · 1 day ago
Customer Success Associate, Otter - Los Angeles
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
1+ years expOtter is a company that helps restaurateurs succeed in a digital first world by providing software solutions. The Customer Success Associate will build and maintain strong customer relationships, coordinate onboarding, provide proactive support, and ensure customers maximize their use of Otter's products and services.
Computer Software
Responsibilities
Customer Relationship Management: Build and maintain strong relationships with assigned customers, ensuring they are leveraging Otter's solutions effectively and finding value in our services
Coordinating Onboarding: Coordinate with the onboarding team to ensure successful onboarding and ELC for new customers or customers purchasing new products, ensuring smooth adoption and engagement
Proactive Support: Regularly check in with customers to gauge satisfaction, address issues, and provide strategic recommendations for maximizing their use of Otter's solutions
Problem Resolution: Address and resolve customer issues promptly, coordinating with internal teams to ensure a seamless experience
Customer Business Reviews: Conduct regular customer business reviews to discuss progress, share insights, and identify opportunities for further growth and improvement
Customer Enablement: Develop and implement customer enablement programs to ensure customers are fully utilizing Otter's products and services to achieve their business goals
Performance Monitoring: Monitor key customer metrics to track success and identify areas for improvement
Customer Advocacy: Act as the voice of the customer, capturing feedback and reporting it to the Product Management and Development teams to drive continuous improvement
Opportunity Management: Assess and qualify opportunities based on customer needs, readiness, and potential impact, and partner closely with the Sales team to relay the relevant context, insights, and recommendations
Qualification
Required
1-3+ years in a client-facing role such as Customer Success, Account Management, or Operations
Strong communication and presentation skills
Proven ability to manage multiple tasks and projects simultaneously
Strong analytical skills with the ability to interpret customer data and metrics to drive decision-making and strategy
Benefits
Competitive salary & benefits package
Opportunities for career growth
Company
Otter
All-in-one Restaurant Operating System
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kavya Gupta
Partnerships Manager
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