Ethos Veterinary Health · 17 hours ago
Client Service Representative
Vancouver, WA
Full-time
Onsite
Entry, Mid Level
$18/hr - $24/hr
2+ years expEthos Veterinary Health operates the Pacific Northwest Pet ER & Specialty Center, a 24/7 emergency and specialty veterinary hospital in Vancouver, WA. They are seeking a Client Service Representative to manage front desk operations, assist clients, and support the clinic's administrative tasks.
Health CareMedicalVeterinary
Responsibilities
Manage the front desk by greeting clients, checking patients in/out, admitting patients to the hospital, scheduling recheck appointments, and signing in visitors and vendors
Perform administrative duties such as printing documents, records, schedules, pulling charts, filing, emailing records, and distributing mail
Answer phones promptly professionally and pleasantly
Actively listens, communicates, and assists with all client needs
Appropriately triage all emergency phone calls and emergency cases upon entry to the hospital
Oversees the clinic flow
Collect deposit payments from clients. Process admission and transfer paperwork for hospitalized patients and pets being admitted to the hospital. Discuss payment options with clients
Take accurate messages and direct callers to the appropriate department liaison
Assist management of patient referral records by regularly checking email, referral requests link, and faxes. Correctly download records to the appropriate patient electronic record
Assist with explanation and completion of euthanasia paperwork and send sympathy cards
Maintain cleanliness of the front desk and file room area. Stock supplies and note any items that need ordering by entering them into the inventory request list
Stock and clean the client's coffee/snack bar
All employees will be scheduled and expected to work rotating holiday shifts
Clear understanding and enforcement of OSHA regulations and hospital safety
All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital
Perform other duties as needed
Qualification
Required
High School Diploma or equivalent required
At least 2 years working within a customer service environment required
1-2 years of veterinary or medical experience required
Must be computer literate; basic computer skills with the ability to navigate new software
Excellent communication skills
Highly skilled at multitasking accurately and pleasantly with a high volume of calls and tasks
Must be flexible and able to adapt to new situations, responding quickly and respectfully to requests for assistance
Ability to work well within a team environment
Benefits
Competitive compensation
Staff pet discounts
Continuing education
Health insurance
401k
Competitive shift differential for team members working the hours of 6pm to 6 am at $2.00 per hour on top of base pay
An additional $2.00 per hour shift differential for team members working on the weekend
Incentives for professional development
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase