APR Consulting · 10 hours ago
Advanced Technical Service Associate
Scottsdale, AZ
Contract
Onsite
Mid Level
$35.77/hr - $35.77/hr
3+ years expAPR Consulting is seeking an Advanced Technical Service Associate for their DoD/Aerospace client in Scottsdale, AZ. The role involves providing technical support for diagnosing, troubleshooting, and repairing complex electro/mechanical equipment and software, while ensuring compliance with company policies and quality requirements.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements
Qualification
Required
Associate's degree or equivalent combination of education and relevant work experience is required plus a minimum of 3 year of relevant experience
Department of Defense active Secret security clearance is required
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information
Due to the nature of work performed within our facilities, U.S. citizenship is required
Sec + or other IAII certification required at time of hire
Network/ IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Direct customer service and/or direct customer interaction experience
Preferred
Knowledge of CA Spectrum One Click software suite
Experience with Oracle CRM
Microsoft Terminal Server
HBSS
Anti-Virus
network monitoring tools
Asset management software
Microsoft Windows Active Directory tools
Support of DoD or DHS systems
Company
APR Consulting
APR Consulting is a nationally recognized, award-winning provider of talent acquisition and workforce solutions, helping organizations simplify, scale, and optimize their operations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Stone
Chief Operating Officer
Recent News
Staffing Industry Analysts
2023-12-24
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