Four Seasons Hotels and Resorts · 11 hours ago
Owner Services Representative
Carlsbad, CA
Full-time
Onsite
New Grad, Entry Level
$23.30/hr - $23.30/hrFour Seasons Hotels and Resorts is a luxury hospitality company dedicated to creating exceptional guest experiences. The Owner Services Representative plays a key role in maintaining owner files, addressing owner and guest needs, and managing communications to ensure a seamless experience for all stakeholders.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Maintain accurate and up-to-date owner files and records
Ascertain owner/guest needs and correctly answer questions and concerns
Managing owner and guest complaints alongside management, ensuring they are well informed of any actions taken
Generate reports, spreadsheets and tracking for manager review
Building owner files, updating spreadsheets, verify for accuracy and understand charts to determine availability
Accurately maintain owner files, records, and all pertinent updated information
Quote and be familiar with room and rate availability for current and future dates and correctly process reservation requests
Conduct timely research on owner issues
Be familiar with room and rate availability for current and future dates
Handle multiple tasks simultaneously, prioritizing and completing tasks efficiently, and working independently with little or no supervision
Perform extensive data entry
Creating daily, weekly, and monthly reports
Managing a multi phone line system and recite all information regarding Residence Club facilities
Assist owners with use privileges, such as, split weeks, double usage, and exchanges, and handling Concierge-like requests
Respond properly to any Residence Club emergency or safety situation
Perform other duties and projects as assigned by management
Qualification
Required
Proficiency in the English language and excellent written and reading skills
Strong mathematical and analytical skills
Previous computer training or experience
Excellent customer service skills
Typing skills preferred
Preferred
Proficiency in a second language is an asset
Benefits
401(k) Retirement Savings Plan
Excellent training and development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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